Program Manager - Digital Accessibility

Posted Yesterday
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Hiring Remotely in PRT
Remote
Senior level
Information Technology • Professional Services • Software • Design
The Role
Lead and govern a WCAG AA accessibility compliance programme across multiple product teams. Track progress, risks, dependencies, and milestones; translate audits into backlogs and roadmaps; manage Jira epics and user stories; coordinate Product, Design, Engineering, Legal and Compliance; report to senior leadership and remove delivery blockers to meet regulatory deadlines.
Summary Generated by Built In

We are looking for an experienced Program Manager to join an international project in the digital payments industry, leading the delivery of a strategic accessibility compliance programme (WCAG AA).

Working closely with Product, Design, Engineering, and Compliance teams, you will coordinate cross-functional initiatives, manage priorities and risks, and ensure successful delivery against regulatory deadlines in a fast-paced, international environment.

Responsibilities
  • Lead the planning, governance, and execution of the accessibility compliance programme across multiple product teams.

  • Track programme progress, dependencies, risks, and milestones, maintaining a single source of truth for all workstreams.

  • Facilitate governance meetings and provide clear reporting to senior leadership and key stakeholders.

  • Translate accessibility audits and regulatory requirements into structured backlogs and delivery roadmaps.

  • Collaborate with Product, Design, and Engineering teams to scope initiatives, estimate effort, and prioritise delivery.

  • Create and manage Jira epics and user stories, ensuring clear ownership, priorities, and acceptance criteria.

  • Proactively identify and remove delivery blockers while adapting plans to evolving business and technical needs.

  • Coordinate cross-functional teams across Product, Engineering, Design, Legal, and Compliance functions.

  • Communicate programme status, risks, trade-offs, and key decisions to executive stakeholders.

Requirements
  • 7+ years of experience in Technical Program Management, Program Management, or Project Management within technology or product organisations.

  • Proven experience delivering complex, cross-functional programmes involving multiple stakeholders and fixed regulatory or business deadlines.

  • Strong hands-on experience with Jira, including backlog management and ticket creation.

  • Experience working closely with Product, Design, and Engineering teams to scope and estimate delivery work.

  • Working knowledge of digital accessibility standards (WCAG, EAA, BITV, RGAA, or similar).

  • Excellent stakeholder management and communication skills, with the ability to engage both technical teams and senior leadership.

  • Strong organisational skills, analytical mindset, and a proactive, ownership-driven approach.

  • Fluent English (C1/C2).

  • Must be currently based in Portugal

Nice to Have
  • Experience within the Digital Payments, FinTech, Banking, or Financial Services sector.

  • Experience delivering programmes in regulated environments.

  • Experience working in global, remote-first organisations.

  • PMP, PRINCE2, Scrum (CSM/CSPO), or equivalent certifications.

  • IAAP CPACC or other accessibility-related certifications.

  • Experience with Confluence, Jira, Slack, Miro, and Microsoft 365.

Skills Required

  • 7+ years in Technical Program Management, Program Management, or Project Management within technology or product organisations
  • Proven experience delivering complex, cross-functional programmes with multiple stakeholders and fixed regulatory or business deadlines
  • Strong hands-on experience with Jira, including backlog management and ticket creation
  • Experience working closely with Product, Design, and Engineering teams to scope and estimate delivery work
  • Working knowledge of digital accessibility standards (WCAG, EAA, BITV, RGAA, or similar)
  • Excellent stakeholder management and communication skills, able to engage technical teams and senior leadership
  • Strong organisational skills, analytical mindset, and proactive, ownership-driven approach
  • Fluent English (C1/C2)
  • Must be currently based in Portugal
  • Experience within the Digital Payments, FinTech, Banking, or Financial Services sector
  • Experience delivering programmes in regulated environments
  • Experience working in global, remote-first organisations
  • PMP, PRINCE2, Scrum (CSM/CSPO), or equivalent certifications
  • IAAP CPACC or other accessibility-related certifications
  • Experience with Confluence, Jira, Slack, Miro, and Microsoft 365
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The Company

What We Do

Hyphen is a design and technology agency that creates digital experiences and products. By blending real user insights, advanced technology, and clear business goals, the company helps global brands and organizations build better products. Their expertise spans UX and product design, research, service design, and digital accessibility, focusing on delivering impactful, user-centered solutions that drive digital transformation and enhance the overall digital experience for their clients.

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