Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As the Program Manager, Customer Experience, you will be responsible for achieving, monitoring, and reporting on strategic, operational and financial objectives of all program(s) for assigned strategic customer accounts, including engine component MRO activities. Proactively engage in cross-functional processes to deliver long-term margin maximization for key contracts and produce high levels of customer satisfaction that drive business growth.
What you'll do:
- Establish and demonstrate “customer-centric” global account team leadership that produces a high level of customer satisfaction and profitable growth.
- Utilize an integrated business-wide performance dashboard to identify issues requiring improvement to increase margin expansion.
- Identify and drive actions needed to fulfill contractual KPI’s across key functional disciplines (including operations/quality/finance/customer service) while fostering positive customer relationships and adhering to internal policies and contractual requirements.
- Collaborate closely with Sales personnel regarding key growth initiatives, including market research-based programs to expand existing market share and capture new opportunities.
- Establish strategic plans for bid development on new programs, contract extensions and amendments.
- Coordinate execution of negotiated contract terms, lead concessions negotiations associated with warranties, damaged/lost parts, penalties, rotables, etc., and support. resolution of account receivable issues.
- Support cross-functional Annual Operating Plan (AOP) process to set annual financial goal.
- Establish, document and continuously improve processes that impact Customer Experience.
- Manage turnaround projects across complex systems, proven ability to optimize workflows, drive cross-functional coordination, and deliver high-quality outcomes within defined schedules.
Basic Qualifications
- A minimum of 10 years aviation experience (Manufacturing (OEM) and or/MRO).
- A minimum of 10 years of experience in Customer Facing, Business Development, Sales, Strategy, or Operations roles.
- Bachelor’s degree in engineering, business or equivalent education/experience.
Desired Skills
- Experience in aircraft engine systems, repair and maintenance workflows, and alignment with diverse customer specifications and operational needs.
- Demonstrated excellence in program management by overseeing complex, cross-functional initiatives from inception to completion.
- Unyielding integrity & ability to maintain composure in a high pressure, rapidly changing environment.
- Strong planning, organizational, analytical, interpersonal, decision making, oral and written communication skills.
- Strong negotiation, conflict resolution and customer service skills.
- Familiarity with MS Office, Salesforce, PowerBI and/or ability to learn additional software applications as required.
- Willingness to travel as needed to customer sites and intra-company facilities.
- Demonstrated business acumen, ability to generate business cases and execute financial plans.
- MBA preferred.
- Demonstrated accelerated career progression through increasing levels of responsibility, driven by performance excellence, leadership initiative, and cross-functional impact.
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Skills Required
- Minimum of 10 years aviation experience (Manufacturing (OEM) and/or MRO)
- Minimum of 10 years experience in Customer Facing, Business Development, Sales, Strategy, or Operations roles
- Bachelor's degree in engineering, business or equivalent education/experience
StandardAero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about StandardAero and has not been reviewed or approved by StandardAero.
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Retirement Support — Provides a 401(k) and has added an Employee Stock Purchase Plan and an Incentive Award (equity) plan, expanding long-term savings and ownership options. These programs complement base pay with additional wealth-building mechanisms.
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Leave & Time Off Breadth — Includes PTO, paid holidays, sick time, bereavement leave, military leave, and parental leave, with some roles accruing PTO that can increase with service. Eligibility for benefits typically begins the first day of the month after hire, indicating structured access to time-off programs.
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Wellbeing & Lifestyle Benefits — Offers tuition assistance, job training/conferences, company events, and an Employee Assistance Program as part of a comprehensive package. The inclusion of learning support and EAP provides development and wellbeing resources beyond core insurance and retirement.
StandardAero Insights
What We Do
StandardAero has become one of the aerospace industry’s largest independent maintenance, repair, and overhaul (MRO) providers. Our company’s success is the outgrowth of the synergistic merger of businesses with complementary specialties that have exponentially increased our capabilities and generated unprecedented customer commitment and value. StandardAero offers extensive MRO services and custom solutions for business aviation, commercial aviation, military, and industrial power customers. Nearly 6,600 professional, administrative and technical employees work in more than 50 major facilities worldwide, with additional strategically located regional service and support centers all across the globe. Services include MRO for aircraft and rotorcraft engines, auxiliary power units, components; airframe services including major alterations; FAA authorized avionics capabilities; comprehensive engineering services; and custom exterior and interior design, completion, and paint. We provide these capabilities through our network of specialized facilities and mobile service teams. StandardAero is owned by Carlyle, a global investment firm with deep industry expertise that deploys private capital across four business segments: Corporate Private Equity, Real Assets, Global Credit, and Investment Solutions.
