Program Manager - Culture Training

Roles and Responsibilities

• Oversees the implementation of the organization’s Language and Culture immersion training curricula within the New Hire Training Program, ensuring courseware is relevant to the learning goals of the program and delivery meets the training standards of the organization
• Conducts Training Needs Analysis to determine root causes of performance gaps and provide training solutions that enhance language communication skills, support learning, and increase performance.
• Identify language and cultural gaps in current processes and recommend improvements
• Creates standardize language assessment procedures and build repeatable processes.
• Assess language proficiency levels using the standardized testing methods and provide feedback to participants
• Conduct engaging and interactive training sessions for individuals and groups to improve their business communication skills
• Develop and deliver customized language training programs tailored to the specific needs of clients.
• Assess training needs, identify language gaps, recognize communication opportunities, and develop and deliver training to affect performance.
• Monitor and evaluate language quality performance metrics
• Support onboarding programs to integrate cultural intelligence
• Provide coaching on communications and language gap
• Serve as a point of contact for all language related escalations
• Collaborate with Process Training for projects and initiatives that will have a direct impact with operational KPIs.

Qualifications

• 3 – 5 years of experience as a Language and Cultural Manager
• Knowledge of healthcare industry preferably but not required
• Excellent communication, interpersonal, and cross-cultural skills
• Proficient in data analysis and reporting related to service quality and performance metrics.
• In depth knowledge of US language and culture