About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Job Description:
The Program Manager owns the success of strategic accounts, driving growth, overseeing execution, and fostering strong relationships that deliver value. As the Program Manager, you are the voice of the customer, the driver of internal and external initiatives, and the champion of accountability. Your leadership and influence will shape the customer experience, maximize return on investment, and propel both the customer and the organization forward.
AS A PROGRAM MANAGER, YOU WILL:
Develop and execute a comprehensive program strategy that aligns with business goals and customer priorities.
Take ownership of program execution, ensuring initiatives are completed on time, within scope, and delivering intended outcomes.
Identify and drive key projects necessary to achieve program objectives, ensuring accountability across all functions.
Define and enforce key performance indicators (KPIs), using data to measure success and drive continuous improvement.
Develop and maintain a real-time program dashboard, ensuring visibility into all ongoing initiatives.
Regularly present program updates and insights to senior leadership and customer executives, influencing decision-making.
Anticipate challenges, proactively developing solutions to eliminate roadblocks and maintain momentum.
Drive alignment across cross-functional teams, ensuring seamless collaboration and execution.
Leverage stakeholder feedback and lessons learned to refine strategies and enhance future initiatives.
Be the driving force behind seamless communication between internal teams and customers.
Own and maintain executive-level relationships, ensuring alignment and advocacy.
Deliver compelling presentations and reports that highlight achievements, challenges, and strategic direction.
Act as a connector between stakeholders, ensuring cohesion and clarity in all initiatives.
Daily and Monthly Responsibilities:
Monitor program execution, ensuring key milestones are met.
Communicate with customers and internal stakeholders to resolve issues, provide updates, and strengthen relationships.
Follow up on outstanding customer inquiries (ie proposals), project tasks, and cross-functional actions.
Engage with internal teams to drive program success.
Develop and refine program roadmaps, and keep it aligned with business goals and customer objectives.
Own and lead business reviews with customers and internal teams, providing performance insights.
Implement process improvements to enhance efficiency and program execution.
Conduct performance reviews of program KPIs.
REQUIRED EDUCATION, EXPERIENCE, & SKILLS:
Bachelor’s degree in Business, Operations, Construction Management, or a related discipline
3+ years of experience in program management, project management, field service operations, controls/HVACR execution, construction commissioning, or multi-site retail rollout programs.
Demonstrated experience coordinating cross-functional teams (field service, engineering, project management, operations, supply chain, and sales) to deliver complex customer programs across multiple locations simultaneously.
Strong customer-facing experience supporting enterprise or national accounts, with the ability to manage schedules, risks, escalations, and execution alignment across stakeholders.
PREFERRED EDUCATION, EXPERIENCE, & SKILLS:
Experience working in ERP or project tracking environments (e.g., Oracle, Salesforce, QuickBase, MS Project).
Familiarity with refrigeration controls, BAS, or commissioning environments.
Remote Work Arrangement:
This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively.
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is $85,000-$105,000 annually + an additional stipend when on-call shifts occur, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
#LI-KP1 #LI-Remote
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected]
Top Skills
What We Do
We are a global climate technologies company engineered for sustainability. Today, we are building on our 100-year legacy through industry-leading innovation, putting Copeland at the forefront of positive change. We create sustainable residential, commercial and industrial spaces through HVACR technologies. We maintain the integrity of goods throughout the cold chain. And we bring comfort to people globally.
