We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Altice USA is looking for a highly organized Program Manager to oversee and streamline lead management processes for new multi-dwelling B2C data and mobile bulk business opportunities. This individual will be responsible for sourcing, tracking and optimizing lead assignments, ensuring timely opportunity progression. Reporting and analytics will be used to provide Channel progress readouts and identify strategic plans. The role plays a critical part in enhancing operational efficiency and identifying incremental lead opportunities within the Optimum service area.
Responsibilities
Lead Tracking & Management:
Mine all new construction leads across various tools and service areas nationwide.
Build property records in Salesforce for newly reported opportunities.
Create opportunity records for each new build property and assign them to managers.
Ensure managers receive notifications and properly assign opportunities to the appropriate Account Executives (AEs).
Process Optimization & Reporting:
Provide weekly reports to track AE assignments and ensure opportunities progress effectively.
Support ongoing reporting efforts, ensuring AEs capture key data such as contacts, first CO dates, and additional sales insights.
Close gaps in the lead-to-opportunity pipeline to maximize new customer acquisitions.
Develop leader boards, bringing focus to key metrics driving revenue and subscriber growth.
Working with the Commission Team to identify commission trends to identify risk and opportunity.
Phase 2: Business Winback & Data Analytics:
Identify and mine opportunities to win business that is not-currently tracked in Salesforce.
Assist with analytics, reporting, and presentation building for Communities leadership.
Support special projects, senior leadership requests, and OMS reporting needs.
Qualifications
Bachelor's degree in Business, Communications, Marketing, or a related field.
7 years of experience in sales operations, program management, or lead generation, preferably in telecommunications.
Strong Salesforce experience, including data entry, lead tracking, and reporting.
Proven ability to manage high volumes of data and optimize workflow processes.
Excellent communication, collaboration, and problem-solving skills.
Preferred Skills:
Experience in telecommunications or broadband services.
Advanced data analysis and reporting capabilities.
Ability to create compelling presentations for executive-level stakeholders.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York State is $102,816.00 - $168,912.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
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What We Do
We Make a Difference Because We Are the Difference!
At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers
We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide.
From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Let’s build the future – together.
Why Work With Us
Optimum is a family of brands covering the telecommunications, news, media and advertising spaces. There is overlap across all of our businesses and some roles offer the opportunity to support multiple brands!
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