Program Manager, Cardholder Services, North America

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Program Manager, Cardholder Services, North America

Job Description Summary
Overview:
Cardholder Services is an exciting part of Core Products that is responsible for developing and scaling products that are a critical part of Mastercard’s Customer Value Proposition and drive both revenue and differentiation for the Company.
Program Managers are responsible for being the primary point of contact with customers and working with them to launch and manage Cardholder Services benefits including airport lounge programs, insurances, concierge benefits and more.
Responsibilities:
• Run day-to-day programs for customers including implementation and ongoing management
• Manage customer reporting requests, operational elements (e.g., billing) and resolution of any issues with vendors
• Run customer education sessions for newly launched benefits and refreshment sessions (incl. training materials creation)
• Strategize with customers and internal stakeholders (e.g., sales, account teams etc.) on benefits program optimizations and new opportunities
• Participate in market/customer QBRs related to benefits and insurances performance
All About You:
Education/ Experience
• Bachelor’s degree in business or equivalent work experience.
• Experience in product management, loyalty or relationship management in financial services and/or carded payments industry preferred.
Skills and Abilities
• Excellent project management skills, with ability to manage multiple priorities in parallel
• Ability to interact and coordinate effectively with internal and external business partners
• Proven history of building trusted customer relationships
• Self-motivated with a proven track record of delivering success while operating within a team environment

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.