As a Program Manager within Business Operations, you will balance program management with hands-on operational execution. You will own key program initiatives and play a critical role in supporting partner escalations, payment questions, and program compliance. Your work will directly impact partner experience, revenue protection, and the evolution of our business processes. You will collaborate across teams to turn operational insights into meaningful improvements that drive Zillow’s success.
Drive impactful program initiatives that enhance partner experience, operational efficiency, and revenue outcomes.
Lead cross-functional projects by coordinating stakeholders, managing timelines, and supporting implementation and change management.
Analyze operational data and partner feedback to identify opportunities and recommend program or process enhancements.
Collaborate with Product, Legal, Finance, and Business Operations to align processes, policies, and tools for business integration.
Manage and resolve partner escalations and exceptions related to post-pay programs, ensuring compliance with documented SLAs and policies.
Represent Zillow’s policies and program expectations with professionalism and clarity in all partner interactions.
Apply deep program and policy knowledge to investigate issues, de-escalate disputes, and make sound, compliant decisions that impact revenue collection.
4+ years of experience in operations, program management, customer support, consulting, or related roles supporting enterprise partners and strategic programs.
Bring a growth mindset toward AI - you’re curious, open to learning, and eager to share practical wins with your team.
Proven ability to own and execute program initiatives, manage timelines and deliverables, and drive measurable improvements.
Strong operational judgment, with experience applying policies and processes to resolve complex, revenue-impacting issues and identify opportunities for improvement.
Effective cross-functional partner and communicator, comfortable coordinating stakeholders and engaging directly with customers or partners to resolve complex issues.
Highly organized and self-sufficient, with strong written and verbal communication skills, including the ability to draft clear partner-facing communications and internal briefs.
Proficient with business and operational tools (e.g., Google Workspace, Salesforce or other CRM systems, Jira, Excel).
Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Top Skills
What We Do
Join our mission to give the people power to unlock life’s next chapter.
Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next.
Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb.
While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company.
We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
