Program Manager – Billing Transformation

About Us

Concord isn't your typical consulting firm; we're an execution company. We help organizations move technology and AI initiatives from concept to measurable capability, working alongside our clients from the initial definition of success through full implementation and adoption.
Our team brings expertise across artificial intelligence and data, digital experience, and platform engineering, enabling the organizations we serve to build lasting internal capability. We operate as a global team, with a presence across the United States, Latin America, Europe, and India, giving our clients access to specialized talent and continuous coverage across time zones.
 

About the Role
We're supporting a large-scale billing transformation program with parallel workstreams underway across various teams to prepare for vendor kick-off. This role owns the program from the ground up, standing up structure, coordinating across workstreams, and driving alignment across teams before a formal delivery structure even exists. You'll work directly with GTM, Finance, and internal technical stakeholders, carrying the program from pre-RFP definition into vendor kickoff and beyond.
 

What You'll Be Doing

• Lead and coordinate the billing transformation program across GTM, Finance, and internal technical workstreams
• Stand up program structure, cadence, and governance ahead of a formal delivery/team structure
• Drive alignment on scope, priorities, and timeline across cross-functional stakeholder groups
• Support pre-RFP planning and prepare the program for vendor kickoff
• Coordinate across multiple concurrent workstreams spanning CRM and ERP platforms
• Manage risks, dependencies, and open decisions as the program moves from evaluation toward execution
• Partner with technical and business stakeholders to keep documentation, timeline, and priorities aligned as requirements evolve
• Report program status and key decisions to leadership stakeholders

Experience and Skills

• Strong process and program management expertise, with at least 3 years of demonstrated prior experience leading or coordinating an ERP/CRM migration or transformation program
• Demonstrated ability to build program structure and cadence from the ground up, without pre-existing team/delivery structure in place
• Experience managing cross-functional stakeholders across various teams
• Comfort operating in a pre-RFP / vendor evaluation phase, ahead of formal implementation
• Experience with CRM and ERP platforms. Familiarity with any of the following is a plus (but not required): Oracle, Salesforce CPQ, Versapay, or similar CPQ/billing platforms
• Relevant PMP, Agile/Scrum certifications

What We Offer

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
• Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
• Disability Insurance: Short- and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Additional Information

• Location: Remote, open to the US
• Employment Type: 6-12 month contract. Possibility of extension.
• Compensation: $60 - $75/hr W2 hourly or $75 - $90/hr C2C. Compensation will be determined based on relevant experience, skills, and overall qualifications.
• Requirements: Must be authorized to work legally in the US without sponsorship, now or in the future.