Purpose Statement: Provides advanced level support to Program Managers to improve delivery performance and enhance customer satisfaction, performance metrics reporting and analysis. Coordinates with Production Supervisors and Team Leads on variances to production plan, independently initiates and coordinates resolution of minor variances with internal functions and customers.
Key Job Accountabilities:
- Drives problem resolution and Continuous Improvement on behalf of PM, ensuring closure of actions and working with other functions as necessary
- Prepares and maintains CFT performance data (delivery, customer satisfaction, quality, etc), conducts analysis and present findings and recommendations to PMs
- Plan, coordinate and prepare advanced materials for customer site visits, QBRs and business reviews, in coordination with Customer Experience Team
- Takes the lead on day to day customer engagement on tactical matters, including follow up of overdue Account Receivables. Full ownership of CRGs' communication with Customer, coordination with CFT, inventory & metric control. Engaging the Customer on CRG and other metric control as well as potentially supporting APQP.
- Daily customer interface for POs, commitment dates, queries and requests. Works with PM on coordination of cNPS improvement plan activities in the CFT and with customer
Education/Experience Qualifications:
- Bachelor’s Degree with 4 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
Other Qualifications:
- N/A
Physical Requirements:
- N/A
Travel Requirements:
- N/A
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
Skills Required
- Bachelor's degree with 4 or more years of related experience, or an equivalent combination of education and experience
Plexus Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Plexus Corp. and has not been reviewed or approved by Plexus Corp..
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Healthcare Strength — Feedback suggests the company offers multiple medical plan options, mental-health support, and programs like virtual physical therapy that add meaningful value. Benefits such as paid leave, disability coverage, and company-paid life insurance are also highlighted as strong components.
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Retirement Support — Feedback suggests the 401(k) plan includes a company match reported as 100% of the first 4% with immediate vesting. This structure is seen as a solid foundation for long-term savings.
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Wellbeing & Lifestyle Benefits — Feedback suggests resources like tuition reimbursement up to $5,250 and wellness programs enhance the overall package. Paid volunteer time and development opportunities are also viewed as beneficial.
Plexus Corp. Insights
What We Do
Since 1979, Plexus has been partnering with companies to create the products that build a better world. We are a team of over 20,000 individuals who are dedicated to providing Design and Development, Supply Chain Solutions, New Product Introduction, Manufacturing and Aftermarket Services. Plexus is a global leader that specializes in serving customers in industries with highly complex products and demanding regulatory environments. Plexus delivers customer service excellence to leading companies by providing innovative, comprehensive solutions throughout a product’s lifecycle. For more information about Plexus, visit our website at www.plexus.com
