We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
What you'll do here:
In the role of Program Manager, AI Operations, you will direct the management of Cengage's AI initiatives, guaranteeing smooth delivery and observance across our operations. Your position will be essential in promoting leading AI adoption and operational productivity within an engaging and inclusive atmosphere.
Manage the operational cadence for enterprise AI initiatives, pilots, vendor onboarding, and governance activities.
Conduct and coordinate vendor risk assessments for AI tools, platforms, and integrations.
Coordinate the third-party AI intake process including security, privacy, and contract review.
Build and maintain the criteria matrix for AI vendor approvals and connector decisions.
Partner with Procurement on AI contracts, DPAs, and commercial terms.
Maintain the approved AI vendor list and periodic reassessment cadence.
Establish and maintain program governance artifacts including intake workflows, decision logs, action tracking, status reporting, and executive updates.
Coordinate collaborators across AI Enablement, Legal, Privacy, Security, Procurement, Product, Engineering, and Operations teams.
Track program achievements, dependencies, risks, and operational readiness across AI initiatives.
Support operational scaling of AI enablement activities including onboarding, documentation, communications, and process standardization.
Skills you will need here:
Bachelor's degree in business, Information Systems, Program Management, Technology, or related field.
5+ years of experience in program management, operations, governance, compliance operations, or cross-functional technology delivery.
Demonstrated experience managing enterprise operational programs or cross-functional initiatives.
Working knowledge of FERPA, GDPR, CCPA, and other privacy/data protection regulations.
Experience coordinating contracts, DPAs, MSAs, or vendor governance processes.
Strong attention to detail and operational rigor.
Excellent collaboration with Legal, Procurement, Security, Product, Engineering, and Business teams.
Ability to move quickly without compromising rigor.
Strong written and verbal executive communication skills including status reporting, meeting facilitation, and operational updates.
This is an outstanding chance to create a direct impact on AI adoption and operational efficiency at Cengage through collaboration and innovation. Join us and help build the future of learning!
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected].
About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
20% Annual: Individual Target$117,100.00 - $187,300.00 USD
Skills Required
- Bachelor's degree in business, Information Systems, Program Management, Technology, or a related field
- 5+ years of experience in program management, operations, governance, compliance operations, or cross-functional technology delivery
- Experience managing enterprise operational programs or cross-functional initiatives
- Working knowledge of FERPA, GDPR, CCPA, and other privacy or data protection regulations
- Experience coordinating contracts, DPAs, MSAs, or vendor governance processes
- Strong attention to detail and operational rigor
- Ability to collaborate with Legal, Procurement, Security, Product, Engineering, and business teams
- Ability to move quickly without compromising rigor
- Strong written and verbal executive communication skills, including status reporting, meeting facilitation, and operational updates
Cengage Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cengage Group and has not been reviewed or approved by Cengage Group.
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Leave & Time Off Breadth — Paid parental leave and company-designated wellness time off (including a year-end week off) stand out as notable time-away benefits. Flexible work positioning (virtual-first/remote-first) further increases the practical value of time-off and work-life support.
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Wellbeing & Lifestyle Benefits — Workplace mental-health support appears to be a meaningful part of the rewards package, reinforced by external recognition for mental-health practices. Wellness-oriented programs and designated wellness days contribute additional lifestyle value beyond cash pay.
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Inclusive Benefits Coverage — Benefits and policies signal strong inclusion positioning, supported by external equality recognition. Family-related supports (e.g., fertility resources and parent support) also broaden who can benefit from the package.
Cengage Group Insights
What We Do
With more than 100 years of serving learners, Cengage Group is a global edtech company that enables student choice. No matter how, where, when or why someone wants to learn, our portfolio of education businesses supports all students, from middle school through graduate school and skills education, with quality content and technology. Collectively, our three business units – Cengage Academic, Cengage Work, and Cengage Select – help millions of students each year in more than 125 countries achieve their education and career goals and lead choice-filled lives. Visit us at www.cengagegroup.com
Why Work With Us
Our employee experience centers around a shared purpose: to help millions of learners achieve their dreams and improve their lives through education. Whether you want to make a difference in the world or start a fulfilling career in edtech, we focus on providing our employees with meaningful work while empowering them with resources to succeed.
