Program Manager (6386)

Reports to: Regional Director 

Department: Emergency Shelter 

Region: Riverside County 

Goal: Ensure a safe, housing-focused and client-centered shelter that maintains accurate data and strong communication with community partners 

• Oversee Guest Services and ensure a guest-focused, trauma-informed delivery  

• Coordinate with Case Management, Outreach, and Leasing Agent teams, ensuring a housing-focused operation  

• Encourage and discuss progress toward housing with shelter guest  

• Coordinate calendars and services provided by partner agencies 

• Oversee the collection and distribution of donations  

• Assist with monitoring facility security and maintenance  

• Ensure enforcement of our good neighbor policies  

• Assist with securing necessary resources  

• Oversee collection, input, and distribution of intakes/summary sheet /reports  

• Develop new partnerships with other agencies in order to enhance our current services  

• Manage program budget  

• Facilitate Resident Advisory Council and Partnership Meetings  

Community Relations 
Goal: Positively advance Agencies reputation in the broader community 

• Maintain active involvement with neighbors and program partners  

• Maintain active involvement with community service organizations  

Staff Management 
Goals: 1) Elicit optimal performance from staff; 2) Promote Mercy House staff values 

• Provide oversight and lead by example in the direction of Site Leads, Intake Specialists, Overnight Coordinators, and Logistics Team  

• Oversee the onboarding of new direct reports and coordinate ongoing trainings  

• Foster a spirit of teamwork and culture that is consistent with the agency's values  

• Maintain transparent communication with staff, supervisors, and all agency partners. Appropriately communicate organization information through group meetings, one-on-one meetings, emails, and regular interpersonal communication 

• Assist in various aspects of staff's duties 

• Assist in coordinating and managing on-site volunteers 

• Assist in coordinating and managing special group events and holiday events  

• Provide crisis/conflict intervention 

• Conduct 90-day, midyear, and annual reviews  

Miscellaneous 

• Must participate in networking functions and community meetings  

• Attend staff meetings and training workshops as needed  

• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)  

• Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications  

• Perform ad hoc projects as appointed by Supervisor  

Education and Experience 

• Associate's degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addictions issue 

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs 

• Ability to perform crisis intervention as needed 

• Ability to complete job duties that are guest-focused, trauma-informed, and housing-focused 

General 

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; speak effectively before small groups; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others 

• Dependability, responsibility and the ability to communicate effectively and respectfully are required skills 

• Desired skills include organizational skills, strong written and verbal communication skills, strong creative thinking skills, attentiveness to details and being customer oriented 

• Fluency in Spanish is of significant value