The Program Manager will:
- Monitor customer programs from order through final delivery, ensuring milestones, quality, schedule, and customer commitments are achieved
- Serve as the primary customer interface for technical, operational, and strategic matters related to the product delivery, planning, and scheduling
- Lead cross-functional coordination with engineering, manufacturing, supply chain, quality, logistics, sales and customer service to execute program objectives
- Develop and implement programs, plans, processes, and operational standards that align with business objectives and customer requirements
- Translate customer need into clear business, technical, operational, and service requirements for internal execution
- Monitor program schedules, identify risks, drive issue resolution, and proactively communicate status, priorities, and mitigation plans for stakeholders
- Manage customer expectations by providing regular program updates, executive-level reports, and timely escalation of critical issues
Track key performance indicators (KPIs) and develop metrics to evaluate program performance, delivery, quality, and operational efficiency
Qualifications:
- Strong program management experience in semiconductor, advanced manufacturing, or a related high-technology environment
- Proven ability to manage customer-facing programs with exceptional organizational, planning, and problem-solving skills
- Excellent collaboration, presentation, written, and verbal communication skills
- Strong analytical skills with experience using metrics and dat to drive business decisions and process improvements
- Solid understanding of Copy Exact violation procedures and advanced knowledge of the company’s policies, practices and procedures with the ability to work within parameters
- Customer-focused mindset with a commitment to delivering exceptional service and build trusted partnerships
- Ability to analyze and work cross-functionally on continuous improvement to reach goals
- Knowledge of MRP, Oracle (Oracle Cloud, preferred) and Agile systems
- Solid MS Office, Outlook, Word, Excel and PowerPoint skills
- Desired Education, Certifications and Experience
- 5+ years customer program management, customer service or related work experience,
- Bachelor's Degree or equivalent work experience, or any combination of education and relevant experience
- Physical Requirements
- Ability to sit, stand, walk, bend, and lift up to 25 lbs.
- Work areas may include exposure to dust, noise and other manufacturing conditions
- For candidates in CA: The pay range for this position is $78,900 - 134,100, exempt, per year.
- Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure, and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific range for your location during the hiring process.
Ichor is committed to supporting your personal well-being and professional development. Our benefits are designed to help you maintain a healthy work-life balance, provide peace of mind, and prepare for your future. We offer medical, dental, and vision plans across all locations, allowing team members to select the coverage that best meets their healthcare needs and budget. Our benefits also include a paid time-off program and paid holidays to support your time away from work. A summary of our Benefits will be provided during the interview process.
Skills Required
- Program management experience (developing and executing project plans)
- Budget development and tracking
- Risk assessment and change management
- Stakeholder management and strong written/verbal communication
- Ability to document, present, and obtain approval for program requirements and plans
- Developing and tracking metrics for program performance
- Resource planning and coordination across business areas
- Ability to manage schedules, milestones, and dependencies
- Consultative approach and ability to work with partners of varying seniority
- Comfort working in a fast-paced, detail-driven environment and willingness to go above and beyond
Ichor Systems, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ichor Systems, Inc. and has not been reviewed or approved by Ichor Systems, Inc..
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Affordable Benefits — A premium‑free medical plan fully covered by the employer is available for eligible U.S. employees, with indications of premium‑free family coverage in some contexts. Coverage breadth includes medical, dental, vision, and tax‑advantaged HSA/FSA options.
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Retirement Support — A 401(k) match of 50% on the first 8% with immediate vesting supports long‑term savings. Life and disability insurance further reinforce financial protection.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a 15% discount enables broad participation in ownership. Plan availability is described as global, subject to standard plan terms.
Ichor Systems, Inc. Insights
What We Do
We are a leader in the design, engineering, and manufacturing of critical fluid delivery subsystems and components for semiconductor capital equipment. Our product offerings include gas and chemical delivery systems and subsystems, collectively known as fluid delivery systems and subsystems, which are key elements of the process tools used in the manufacturing of semiconductor devices. Our gas delivery subsystems deliver, monitor, and control precise quantities of the specialized gases used in semiconductor manufacturing processes such as etch and deposition. Our chemical delivery systems and subsystems precisely blend and dispense the reactive liquid chemistries used in semiconductor manufacturing processes such as chemical-mechanical planarization, electroplating, and cleaning. We also provide precision-machined components, weldments, e‑beam and laser-welded components, precision vacuum and hydrogen brazing and surface treatment technologies, and other proprietary products. This vertically integrated portion of our business is primarily focused on metal and plastic parts that are used in gas and chemical systems, respectively. We are strategically located to provide the highest level of customer service and support from our program management, sales, engineering, and executive management teams. Ichor is headquartered in Fremont, California, and we have production facilities in California, Oregon, Texas, Nevada, Minnesota, Singapore, Malaysia, Korea, Mexico, and the UK, staffed by our 2000+ team members.
