At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.
Position Overview:
Do you have a “customer-first” mindset and enjoy using your broad technical expertise while working with business domain experts and application developers to bring advanced products to market and facilitating making the dream of home ownership a reality for millions of Americans? You will lead efforts to increase the efficiency and enhance the customer experience of IT products and services for our business teams. This includes working closely with domain aligned teams to optimize workflows and support the delivery of business solutions. We are searching for a technically savvy Business Relationship Management Lead who excels at interacting with both technical authorities as well as business leads at all levels of the organization.
Our Impact:
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We are the Ambassadors for Enterprise IT Services to our Business IT Divisions, advocating for the Business division interests back to Enterprise IT Services
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We provide input to product/service managers on business needs to help prioritize and create roadmaps
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We market and communicate services available to our business divisions to help drive their progress.
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We collaborate with IT and business leadership to advance our technical capabilities, remediate risk, and successfully deliver our most visible programs and enable Freddie Mac to bring new business capabilities to market
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We bring diverse teams together and create partnerships while using our interpersonal skills to enable effective progress and positive outcomes
Your Impact:
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Delight our business division customers by providing great customer support and service
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Orchestrate the delivery of critical knowledge within Enterprise IT Services to help with business division project deliveries and issue remediation.
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Partner and collaborate with a wide spectrum of IT and business partners to influence effective workflow solutions and great customer experiences
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Identify and champion opportunities for automation and efficiencies across the enterprise
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Act as an honest broker between application and infrastructure teams to ensure consistent and timely delivery of technical solutions and projects
Qualifications:
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8+ years professional experience and 2+ years of leadership experience in Information Technology
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4+ years of leading full-lifecycle customer engagements, championing change and technical stakeholder management
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4+ years of driving customer engagement reporting and metrics, Key Performance Indicators (KPIs) and efficiency improvements
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4+ years of effective communication (oral and written) and collaboration across teams in a matrixed environment
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4+ years of experience in the following areas: CI/CD Pipeline, Cloud Computing, Containerization, Storage, Operating Systems, Middleware, Databases, Network, Business Resiliency, Information Security, Collaboration and Lifecycle Productivity Tools
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Bachelor’s degree in computer science or related field; or equivalent work experience
Keys to Success in this Role:
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Excellent collaborator, communicator, and fantastic teammate
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Be Agile and comfortable working across organizational and technical boundaries to find solutions to nebulous problems
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Provide outstanding customer service and support
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Broad technical knowledge
Current Freddie Mac employees please apply through the internal career site.
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
Time-type:Full time
FLSA Status:Exempt
Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $122,000 - $182,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
Top Skills
What We Do
Freddie Mac is serving America’s homebuyers, homeowners and renters by financing the creation and preservation of more affordable homeownership and rental opportunities, providing liquidity, stability and affordability to the housing market. We are Making Home Possible for families across the nation.
