Program Management Officer - Large Scale Strategic Programmes - Payment Operations (PMO)
Join our dynamic team as a Program Management Officer - PMO and help orchestrate, from the Payment Operations standpoint, transformative programmes that shape the future of our industry! This is a unique opportunity to leverage your strategic vision and leadership skills to drive impactful initiatives and foster innovation. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development.
We are seeking a VP-level Senior PMO to lead governance and delivery execution across a portfolio of Payments Operations Transformation initiatives in Latin America, based in Mexico City. This role will partner closely with the overarching global transformation/PMO structure to ensure alignment to global standards, adoption of global best practices, and consistent, transparent reporting across the enterprise—while tailoring execution to regional needs.
As a PMO, you will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs.
Job Responsibilities
Regional PMO Leadership (Latin America)
Own the end-to-end PMO operating rhythm for Latin America Payments Ops Transformation initiatives, including governance cadence, stakeholder forums, decision logs, and standard reporting.
Drive RAID management (Risks, Assumptions, Issues, Dependencies) and ensure timely escalation and resolution. Play a key role in driving delivery of the LSS 2030 strategic agenda across Latin AmericaPayments Operations.
Global Alignment & Standards Adherence
Serve as the primary PMO interface between Latin America delivery teams and the global PMO/transformation construct.
Ensure adherence to global delivery standards (methodology, controls, artifacts, stage gates, OKR definitions and monitoring) and embed global governance expectations into regional execution.
Identify, translate, and implement global best practices into the Latin Americaportfolio; share regional lessons learned back to global teams.
Integrated Planning & Delivery Management
Support build and maintainance of integrated delivery plans across multiple workstreams, milestones, and interdependencies from the Operations standpoint.
Operations Transformation Execution
Support process and operating model change delivery, including rollout planning, readiness, cutover coordination, and adoption tracking as needed.
Own and drive benefits realisation (e.g. MEP/risk reduction, efficiency, capacity creation, service levels improvement, enhanced quality) and align delivery to measurable targets.
Executive Communication
Produce crisp, decision-oriented updates for senior regional and global stakeholders, highlighting progress, blockers, trade-offs, and delivery forecasts.
Tooling & Ways of Working
Manage work intake and delivery tracking using Agile practices and tools such as monday.com and Jira (dashboards, workflows, backlogs, sprint tracking where applicable).
Integrate artificial intelligence solutions to enhance project outcomes and reporting to enhance data-driven decision-making and efficiency.
Required Qualifications
5–7 years of experience in PMO, program/project management, or portfolio delivery roles, ideally supporting Operations and/or large cross-functional initiatives.
Demonstrated ability to operate within a global governance model and ensure regional adherence to enterprise standards.
Strong command of Agile delivery concepts and hands-on experience using monday.com and Jira for planning, tracking, and reporting.
Excellent stakeholder management and executive communication skills; ability to synthesize complex topics into clear decision points.
Preferred Qualifications
Experience delivering operations/process transformation (process redesign, operating model, controls uplift, service improvement, automation enablement).
Certifications such as PMP / SAFe / Scrum Master (or equivalent).
Portuguese (written and spoken) is beneficial.
Skills Required
- 5-7 years of experience in PMO, program/project management, or portfolio delivery roles
- Experience supporting Operations and large cross-functional initiatives
- Ability to operate within a global governance model and ensure regional adherence to enterprise standards
- Strong command of Agile delivery concepts
- Hands-on experience using monday.com and Jira for planning, tracking, and reporting
- Excellent stakeholder management and executive communication skills
- Experience delivering operations/process transformation (process redesign, operating model, controls uplift, service improvement, automation enablement)
- Certifications such as PMP / SAFe / Scrum Master (or equivalent)
- Portuguese (written and spoken)
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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