At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Cross CX Program Management is central to how NICE's CXone platform unifies dozens of products and acquisitions into one seamless customer experience. Our Program Managers, based across our global organization, are the ones who turn that ambition into structured, delivered work.
As Manager, you will lead this global group of Program Managers and own the day-to-day management of the projects they run - making sure the right things are on track, addressed on time, and managed to a high standard, everywhere they operate.
This is an operational management role: you are responsible for ensuring that projects - particularly those that are high-impact, high-risk, or business-critical - are managed in line with the program methodology and strategic direction set.
In addition, the group is responsible for managing R&D tools and driving changes to existing R&D processes.
How will you make an impact?
- Manage the day-to-day — oversee your group's portfolio of programs and projects, making sure execution stays on track and issues are surfaced and addressed on time.
- Lead and develop your people — manage, coach, and grow the Program Managers in your group, including performance management and career development.
- Ensure consistent execution — hold a high, consistent bar for how programs are run and reported on across the group.
- Manage R&D processes and tooling — own this additional area of responsibility, making sure the tools and processes R&D relies on are well managed and continuously improved.
- Partner across the organization — work closely with Product, Engineering, and other stakeholders to keep programs moving and unblock issues as they arise.
Have you got what it takes?
- 10–12+ years leading complex, cross-functional programs in a software or technology environment.
- 4+ years directly managing program or project managers, ideally within a global or distributed organization.
- Proven track record delivering large-scale, cross-product or cross-functional initiatives.
- Familiarity with AI-driven or automation tools for program/portfolio management.
- Strong people-management skills: hiring, coaching, and performance management.
- Exceptional stakeholder management and executive-level communication.
- Ability to build governance and process structure in ambiguous, fast-evolving environments.
- Strong analytical, organizational, and prioritization skills across a broad program portfolio.
- Equally comfortable doing hands-on program work and people leadership.
- Fluent English, written and spoken.
Education
- University degree, preferably in Industrial Engineering, Information Systems, Computer Science, or a related field; MBA an advantage.
You will have an advantage if you also have:
- Familiarity with R&D tooling (e.g., Atlassian/JIRA, static code analysis, build tools).
- System analysis background.
- Prior experience working within an R&D organization.
- PMP, or equivalent program/project management certification.
- Background in SaaS, CX, or contact center technologies.
- Experience with security, compliance, or enterprise-scale customer requirements.
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
#LI-Hybrid
Requisition ID: 11489
Reporting into: Director, R&D Operations, CX
Role Type: People Manager
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 10-12+ years leading complex, cross-functional programs in a software or technology environment.
- 4+ years directly managing program or project managers within a global or distributed organization.
- Proven track record delivering large-scale, cross-product or cross-functional initiatives.
- Familiarity with AI-driven or automation tools for program/portfolio management.
- Strong people-management skills including hiring, coaching, and performance management.
- Exceptional stakeholder management and executive-level communication skills.
- Ability to build governance and process structure in ambiguous, fast-evolving environments.
- Strong analytical, organizational, and prioritization skills across a broad program portfolio.
- Fluent English, written and spoken.
- University degree (preferably Industrial Engineering, Information Systems, Computer Science or related).
- Familiarity with R&D tooling (e.g., Atlassian/JIRA, static code analysis, build tools).
- PMP or equivalent program/project management certification.
- Background in SaaS, CX, or contact center technologies.
- Experience with security, compliance, or enterprise-scale customer requirements.
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
