Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.
Key Job Accountabilities:
- Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
- Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
- Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
- Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
- Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
- If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.
Education/Experience Qualifications:
- Bachelor’s Degree with 6 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
Other Qualifications:
- N/A
Physical Requirements:
- N/A
Travel Requirements:
- N/A
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
Skills Required
- Bachelor's degree
- Six or more years of related experience
- Equivalent combination of education and experience may be considered
Plexus Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Plexus Corp. and has not been reviewed or approved by Plexus Corp..
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Healthcare Strength — Medical, dental and vision coverage are complemented by multiple plan options and wellbeing programs, including mental‑health support, virtual physical therapy and chronic‑condition management. This breadth, alongside tax‑advantaged accounts, indicates a robust health and wellness offering.
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Retirement Support — The 401(k) program includes a clear company match administered by a major provider, with access to financial guidance resources. This delivers dependable retirement support within the overall rewards package.
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Leave & Time Off Breadth — Paid time off, paid holidays, paid parental leave and paid volunteer time off are part of the core package, with PTO that scales with tenure. This combination reflects comprehensive time‑away support across life and community needs.
Plexus Corp. Insights
What We Do
Since 1979, Plexus has been partnering with companies to create the products that build a better world. We are a team of over 20,000 individuals who are dedicated to providing Design and Development, Supply Chain Solutions, New Product Introduction, Manufacturing and Aftermarket Services. Plexus is a global leader that specializes in serving customers in industries with highly complex products and demanding regulatory environments. Plexus delivers customer service excellence to leading companies by providing innovative, comprehensive solutions throughout a product’s lifecycle. For more information about Plexus, visit our website at www.plexus.com
