Program Management Manager - DOME - Activation (Regional Lead)

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As the Marketing Program Management Manager, you are responsible for managing the team of Intake Leads and serve as a strategic partner for the Regional Activation Marketing teams and the offshore production team, you are responsible for managing the overall email marketing requests, gathering requirements, defining project plans, and ensuring flawless campaign execution by partnering with the offshore team, and own delivering quality marketing programs within SLAs.

The base salary range for this full-time position is $136,000 - $163,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. 

Position Responsibilities:

• Lead and manage a team of Program management leads/senior specialists and data analysts 

• Work closely with cross-functional teams to ensure seamless campaign execution for their respective region

• Manage production resources strategically, optimizing resource allocation and ensuring efficient project delivery throughout the region

• Efficient and effective stakeholder management of cross functional and external partners teams 

• Oversee regional production execution workflows including managing task queue, scoping projects with regional stakeholders, and troubleshooting

• Oversee process changes for teams and stakeholders, including systems training and enablement, and the rollout of new concepts to the broader organization

• Collaborate with marketing teams to identify opportunities for automation that drive campaign effectiveness and ROI

• Collaborate with stakeholders to manage strategy of regional nuances and campaigns

• Manage individual and team performance against agreed service levels and deliverables; identify initiatives to meet or exceed objectives and key results 

• Compile and report weekly, monthly and quarterly metrics identifying insights and challenges with proposed solutions that drive effective workflow process improvements

• Facilitate  presentation of key performance metrics with leadership and/or business stakeholders to drive improved operational efficiency

• Hold 1:1 meetings with individual team members to discuss performance, disseminate information and action on work / non-work related issues 

• Share verbal and written feedback and administer performance reviews; act as an employee coach, mentor and advocate to support ongoing employee professional development 

• Interview, and onboard new team members across all business workflows 

• Demonstrate excellent time-management skills in fast-paced operations

• Ensure employees have appropriate training and other resources to maintain a high-quality work environment to enable high engaged and high performing teams 

Minimum Qualifications:

• Bachelor's degree or equivalent experience with marketing expertise

• Excellent communication skills (verbal and written) and proficiency in Microsoft Office and/or G Suite

• Strong quantitative reasoning, strategic thinking, and stakeholder management abilities

• Experience in project management, coordinating across teams, and digital marketing, including B2B campaign strategy, execution, and automation

• Proven experience in managing teams, including performance assessment, coaching, and mentoring

• Problem-solving skills with adaptability to changing business goals and processes, and experience with marketing automation (Marketo) and CRM systems (Salesforce.com)

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC  is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].