About us: At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision.
When we invest in our people, we invest in building a better world.
With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.
Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.
As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.
Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. For more information, visit our US benefits website at usbenefits.plexus.com. Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range:
$54,500.00 - $81,700.00Purpose Statement: Supports Program Managers with tactical activities, liaising with the Customer Focus Team (CFT), Plexus functional areas and potentially junior customer representatives. Initiates minor variance resolution in a proactive manner. Position is designed to provide increased productivity and effectiveness of the program management function.
Key Job Accountabilities:
- Provides administrative assistance to PMs and CFT to enable the CFT to focus on customer service and critical metrics. Drive problem resolution with assistance of PMs and ensure closure of actions.
- Prepares and maintains CFT performance data (delivery, customer satisfaction, quality, etc.), conducts analysis and presents findings and recommendations to PMs.
- Daily customer interface for POs, commitment dates on orders, customer queries and requests. May work on cNPS activities. Delivery of accurate and timely data in an independent manner.
- Takes the lead on day to day customer engagement on tactical matters: potential example: follow up of overdue Account Receivables. CRGs' communication with customers, potential inventory & metric control, and potential support of APQP.
- Intermediate communication with customers and coordination with CFT.
Additional Accountabilities:
- Taking proactive roles in updating CFT or customer trackers, downloading customer data from portals/additional sites, and working with NCM for customer return.
- FIA & NREs recovery and potentially supporting APQP.
- RMA engagement in: ship arrangement, classification creation, etc. (SRV focused but may be applicable based on site structure). Potentially manage credit notes, manage billing paperwork (scrap, PPV, consignment, NRE, etc) and enter SO for special billing activities.
Education/Experience Qualifications:
- Associate’s Degree with 4 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
- Basic understanding of manufacturing processes, preferably in an electronics manufacturing environment.
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at [email protected]. Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Some offers of employment are contingent upon successfully passing a drug screen and/or background check.
Skills Required
- Associate's Degree with 4+ years of related experience
- Equivalent combination of education and/or experience accepted
- Basic understanding of manufacturing processes, preferably in electronics manufacturing
- Experience with order management activities: POs, sales order entry, commitment dates, billing paperwork, credit notes, RMAs
- Experience preparing, maintaining and analyzing performance data and presenting findings to program managers
- Customer-facing communication and coordination with cross-functional teams (CFT)
- Ability to pass a drug screen and background check (contingent for some offers)
Plexus Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Plexus Corp. and has not been reviewed or approved by Plexus Corp..
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Healthcare Strength — Medical, dental and vision coverage are complemented by multiple plan options and wellbeing programs, including mental‑health support, virtual physical therapy and chronic‑condition management. This breadth, alongside tax‑advantaged accounts, indicates a robust health and wellness offering.
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Retirement Support — The 401(k) program includes a clear company match administered by a major provider, with access to financial guidance resources. This delivers dependable retirement support within the overall rewards package.
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Leave & Time Off Breadth — Paid time off, paid holidays, paid parental leave and paid volunteer time off are part of the core package, with PTO that scales with tenure. This combination reflects comprehensive time‑away support across life and community needs.
Plexus Corp. Insights
What We Do
Since 1979, Plexus has been partnering with companies to create the products that build a better world. We are a team of over 20,000 individuals who are dedicated to providing Design and Development, Supply Chain Solutions, New Product Introduction, Manufacturing and Aftermarket Services. Plexus is a global leader that specializes in serving customers in industries with highly complex products and demanding regulatory environments. Plexus delivers customer service excellence to leading companies by providing innovative, comprehensive solutions throughout a product’s lifecycle. For more information about Plexus, visit our website at www.plexus.com
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