The Role
Own end-to-end business and product outcomes for Lending EMI, including funnel performance, P&L levers, KPI management, growth initiatives, and process improvements. Coordinate Sales, Credit, Operations, Technology, lenders, and partners to optimize conversion, turnaround time, customer experience, and launches. Build business cases, align operating plans with product roadmaps, monitor post-launch results, and guide analysts and cross-functional teams.
Summary Generated by Built In
About Paytm:
Paytm is India's leading financial services company offering full-stack payments and financial
solutions to consumers, merchants, and online platforms. Our mission is to bring half a billion
Indians into the mainstream economy through payments, commerce, banking, investments, and
financial services.
Profile: Business product (funnel management and business management)
Vertical: Lending EMI |
Role: Program Management |
About the role
Own end-to-end business product outcomes for Lending EMI — funnel health, business management, and growth levers. You will drive business, funnel design and performance, partner with Sales, Credit, Ops, and Tech, and translate business goals into clear product and operating plans.
Key responsibilities
-Own product / business P&L levers for assigned EMI products or segments (volume, conversion, quality, revenue)
-Design, monitor, and optimise the full sales and credit funnel (lead → login → sanction → disbursement → activation)
-Set funnel targets, diagnose drop-offs, and drive corrective actions with Sales, Credit, and Ops
-Build and monitor the physical touchpoints required for the product.
-Define and track business MIS / KPIs; run weekly / monthly business reviews with leadership
-Drive product and process improvements that lift conversion, TAT, and customer / partner experience
-Partner with Scheme, Lender, and Program teams on launches, offers, and go-to-market
-Align Credit policy, Ops capacity, and Tech roadmap to business priorities
-Build business cases for new products, features, or channel plays; track post-launch outcomes
-Coach / guide analysts and cross-functional partners on funnel and business metrics
Why join us:
We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!
Compensation:
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
