Associate Director - Workplace Experience, Hospitality and Project Management
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and help elevate employee experience across a global organization?
At DTCC, we are committed to delivering a modern, technology-enabled workplace that supports our people and our mission. [ETO Hiring...Map - Main | Excel]
Pay & Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension / retirement benefits
- Paid time off and personal/family care leave programs
- Flexible hybrid model (3 days onsite / 2 days remote)
The Impact You Will Have
As Associate Director, Workplace Experience & Technology, you will play a key role in shaping and delivering DTCC’s workplace experience across a global footprint of approximately 6,000 employees.
You will lead the integration of:
- Workplace technology
- Space strategy
- Hospitality and food service
- Employee amenities
Operating in a highly matrixed environment, you will partner across IT, HR, Finance, Procurement, Facilities, Security, and business leadership to deliver complex, cross-functional initiatives.
You will also leverage workplace data and technology to:
- Inform decision-making
- Optimize space utilization
- Enhance employee engagement
Key Responsibilities
Employee Experience & Engagement
- Serve as a primary point of contact for workplace experience, technology tools, and hospitality services
- Lead employee engagement initiatives (events, wellness programming, amenities)
- Develop and deliver employee communications (email, intranet, digital signage)
- Track customer satisfaction and workplace performance metrics
Workplace Technology & Data Management
- Lead implementation and management of workplace platforms (reservation systems, work orders, space tools, etc.)
- Maintain workplace data integrity (space, rooms, inventory)
- Analyze utilization and experience data to produce insights and reporting
- Partner with IT, Security, architects, and engineers on system integration
- Manage budgets related to workplace technology initiatives
Hospitality, Food Service & Amenities
- Oversee hospitality, food service, and workplace amenity programs
- Manage vendor relationships and service delivery performance
- Partner with Procurement, Finance, and Workplace Services on KPIs and governance
- Lead service recovery, escalation management, and continuous improvement
- Ensure alignment to employee experience strategy and sustainability goals
Project Management & Delivery
- Develop RFPs and scopes of work across workplace technology, design, construction, and hospitality services
- Partner with Procurement on vendor selection and onboarding
- Lead cross-functional project execution with internal and external stakeholders
- Manage schedules, budgets, risks, and deliverables through implementation
Qualifications
- Bachelor’s degree required
- 10+ years of progressive experience in a complex corporate workplace environment
- Demonstrated experience across:
- Workplace technology
- Workplace experience / hospitality
- Vendor and program management
Talents Needed for Success
- Strong knowledge of workplace technology platforms and service tools
- Proven ability to deliver hospitality-driven, service-oriented workplace environments
- Strong project and stakeholder management skills
- Excellent communication skills (employee-facing and executive-level)
- Ability to manage multiple priorities in a fast-paced, evolving environment
- Proactive, solutions-oriented mindset
Skills Required
- Bachelor's degree
- 10+ years progressive experience in a complex corporate workplace environment
- Experience with workplace technology platforms (reservation systems, work order systems, space tools)
- Experience in workplace experience, hospitality, or employee amenities programs
- Vendor and program management experience
- Strong project and stakeholder management skills
- Excellent communication skills (employee-facing and executive-level)
- Ability to manage multiple priorities in a fast-paced, evolving environment
The Depository Trust & Clearing Corporation (DTCC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Depository Trust & Clearing Corporation (DTCC) and has not been reviewed or approved by The Depository Trust & Clearing Corporation (DTCC).
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Healthcare Strength — Medical, dental, and vision coverage are comprehensive and include mental health support, in-network preventive care, and company-supported HSA/FSA options. Company HSA contributions plus life, AD&D, and disability coverage further reinforce depth of protection.
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Retirement Support — A 401(k) with company matching and references to pension-related benefits provide meaningful long-term savings support. Charitable contribution matching and financial-planning resources complement the core retirement offerings.
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Parental & Family Support — Generous parental leave, adoption assistance, childcare benefits, and dependent care FSAs indicate strong support for families. Back-up care and specialized family health programs are highlighted as part of the package.
The Depository Trust & Clearing Corporation (DTCC) Insights
What We Do
With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 21 locations around the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2021, DTCC’s subsidiaries processed securities transactions valued at nearly U.S. $2.4 quadrillion. Its depository provides custody and asset servicing for securities issues from 177 countries and territories valued at U.S. $87.1 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes 16 billion messages annually. To learn more, please visit us at www.dtcc.com.
