About the Role
We're looking for a Program Lead to drive Safety Support's most critical global transformation and special projects. You'll lead cross-regional programs that consolidate and drive efficiencies across Safety support programs. These include standardizing support requirements, support design decisions, scaling automation and AI-enabled tooling, and getting new products, policies and business models operationally ready. You'll work across our global network of COEs and BPOs and partner closely with Product, Policy, Legal, Engineering and regional Ops leaders.
As our operating model evolves toward greater global consistency, this role turns strategy into scalable, governed and measurable programs. You'll own delivery end to end: scoping, roadmap, stakeholder alignment, execution and impact. You'll also have the autonomy to shape how we run Safety support for the next phase of growth. This is a high-visibility role for someone who wants to build a career here, not just hold a job.
What You’ll Do
- Lead global transformation and special projects for Safety Support end to end: scoping, roadmap, execution and measurable impact.
- Deliver program priorities through our global network of COEs and BPOs, combining human expertise with automation.
- Partner with Product and Engineering to scale automation and AI-enabled tooling, from business case through adoption.
- Own operational readiness for new products, policies and business models: agent training, knowledge base, SOP creation and testing, and content updates.
- Track program metrics (SLA, Quality, efficiency, adoption) and report on impact to stakeholders and leadership.
- Align Product, Policy, Legal, Engineering and regional Ops leaders across time zones, and set up feedback loops to drive improvements in accuracy, empathy and efficiency.
Basic Qualifications
- 6+ years in program management, operations, consulting or another fast-paced, project-based environment, including leading cross-functional programs end to end.
- 3+ years in large-scale customer operations (support operations, workforce management, or quality/auditing) or operations program management.
- Track record of delivering global or multi-region programs from scoping to measurable impact.
- Strong stakeholder management and negotiation skills, with the ability to influence across functions and time zones.
- Strong analytical skills: uses data to size problems, track KPIs and build clear narratives for senior leaders.
- Excellent written, verbal and presentation skills.
Preferred Qualifications
- Safety, Trust & Safety or other high-sensitivity customer support experience
- Program management experience across complex multi domain projects, coordinating with global stakeholders, and providing actionable insights
- Experience delivering automation, AI or tooling-enabled change with Product and Engineering partners, from requirements through adoption
- Proven success in process design, optimization, implementation and automation
- Strong business acumen and critical thinking skills to identify, report, and mitigate key business risks.
- Exceptional written and verbal communication skills across multiple functions and teams
- Strong experience working with global, cross-functional teams across multiple offices and territories
- Deep understanding of business operations and opposing pressures a business leader faces on a day to day basis
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 6+ years of experience in program management, operations, consulting, or another fast-paced, project-based environment
- Experience leading cross-functional programs end to end
- 3+ years of experience in large-scale customer operations, support operations, workforce management, quality/auditing, or operations program management
- Track record delivering global or multi-region programs from scoping to measurable impact
- Strong stakeholder management and negotiation skills across functions and time zones
- Strong analytical skills, including sizing problems, tracking KPIs, and building narratives for senior leaders
- Excellent written, verbal, and presentation skills
- Safety, Trust & Safety, or other high-sensitivity customer support experience
- Program management experience across complex, multi-domain projects with global stakeholders
- Experience delivering automation, AI, or tooling-enabled change with Product and Engineering partners
- Experience with process design, optimization, implementation, and automation
- Strong business acumen and critical-thinking skills for identifying, reporting, and mitigating business risks
- Experience working with global, cross-functional teams across multiple offices and territories
- Deep understanding of business operations and business leadership pressures
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
-
Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
-
Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
-
Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Gallery
