About the role and team
Leading at Uber means setting direction in motion, not waiting for perfect conditions. As a Program Leader, you will act as a strategic and organizational partner to senior leadership, driving the high-leverage initiatives that keep our global support engine running. You will build high-performing teams in ambiguous environments, making hard calls under pressure and carrying the weight of decisions that define how we support millions of users across the globe.
We are looking for a Program Lead, AV Remote Assistance Operations Enablement, to lead operational readiness, execution quality and performance management for the Remote Assistance program. This role will sit at the intersection of product operations, partner management and program execution and ensure that Uber’s Remote Assistance program is operationally ready, technically enabled and consistently executing to Uber’s standards.
This is a high-judgment role for someone who can navigate ambiguity, work cross-functionally, use data to drive decisions and communicate clearly with senior leaders.
What You’ll Do
- Lead Operationalization: Incorporate program and operational standards into clear implementation plans, workstreams, owners, timelines, dependencies and success criteria.
- Own Launch Execution: Create readiness checklists, launch trackers, risk registers, decision logs and stabilization plans.
- Build Operating Cadences: Establish weekly business reviews, launch readiness forums, issue triage cadences and other highly cross-functional meetings.
- Manage Performance Metrics: Use operational data to drive clear recommendations for leadership, internal teams and partner stakeholders.
- Own Change Management: Partner with Product, Engineering, Operations, Training, Analytics, Safety and external partners to ensure product and process changes are ready for operational deployment.
Basic Qualifications
- 5+ years of experience in operations, program management, product operations, consulting, strategy or analytics
- Bachelor’s degree
Preferred Qualifications
- Experience with remote assistance, remote support, technical support, command center operations or real-time operational workflows.
- Experience managing complex operational programs involving cross-functional internal teams and external partners or vendors.
- Experience building operational readiness plans, launch frameworks, process documentation, performance management mechanisms and governance structures.
- Strong analytical skills, including experience defining metrics, interpreting operational data, building scorecards and using data to drive decisions.
- Strong technical fluency, with the ability to quickly understand complex tools, workflows, systems and product constraints.
- Experience working with Product, Engineering, Operations, Analytics, Training, Safety, Compliance or similar technical and operational teams.
- Excellent written and verbal communication skills, including experience preparing executive-level updates, business reviews or decision documents.
- Ability to navigate ambiguity, impose structure and drive alignment without direct authority.
- Strong judgment, attention to detail and comfort operating in a fast-paced, high-stakes environment.
For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About UsReady to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 5+ years of experience in operations, program management, product operations, consulting, strategy, or analytics
- Bachelor's degree
- Experience with remote assistance, remote support, technical support, command center operations, or real-time operational workflows
- Experience managing complex operational programs involving cross-functional internal teams and external partners or vendors
- Experience building operational readiness plans, launch frameworks, process documentation, performance management mechanisms, and governance structures
- Strong analytical skills, including defining metrics, interpreting operational data, building scorecards, and using data to drive decisions
- Strong technical fluency and ability to understand complex tools, workflows, systems, and product constraints
- Experience working with Product, Engineering, Operations, Analytics, Training, Safety, Compliance, or similar teams
- Excellent written and verbal communication skills, including executive-level updates, business reviews, or decision documents
- Ability to navigate ambiguity, impose structure, and drive alignment without direct authority
- Strong judgment, attention to detail, and comfort operating in a fast-paced, high-stakes environment
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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