Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job DescriptionAre you a passionate and driven IT student with a strong aptitude for technology? Pilot Company is seeking a Network Operations Intern to join our team in Knoxville, Tennessee, for the summer of 2027. This is a unique opportunity to gain real-world technical support experience, directly contributing to our goal of maintaining a reliable and high-performing network.
In this role, you'll be an integral part of our Network Operations team, assisting with essential support tasks that will boost our efficiency and improve network performance. This role will have an impact on resolving critical issues, ensuring operational excellence across our infrastructure, stores, and for our team members and guests.
What You’ll Do
Your responsibilities may include:
Maintain a reliable network: Assist with network monitoring, incident response, and maintenance to help improve uptime and efficiency.
Enhance operational efficiency: Handle essential support tasks to help us scale network operations and ensure a high-performing network.
Troubleshoot and resolve issues: Work under pressure to solve problems, using critical thinking and multi-tasking skills to coach team members through troubleshooting.
Support our infrastructure: Contribute to the support of our infrastructure, stores, team members, and guests, ensuring a positive experience for all.
Work with relevant tools: Utilize your aptitude with technology.
What We’re Looking For
Education: A student pursuing a Technology or IT degree, with coursework or experience in networking, cybersecurity, and/or infrastructure.
Experience: Experience in a service desk, help desk, or guest support role is a plus. Relevant certifications such as CompTIA A+, Network+, or Cisco certs like CCNA are also a plus.
Technical Skills: Strong aptitude with technology, with proficiency in the MS Office Suite and Excel. Knowledge of Cisco tools and scripting is a plus.
Soft Skills: A passion for our clients and guests, the ability to work well under pressure, excellent critical thinking and problem-solving skills, and the ability to multi-task and coach others through technical issues.
Qualities: We value individuals who are driven, reliable, authentic, and welcoming.
Why Pilot Company?
Our culture is built on four core virtues: Driven, Reliable, Authentic, and Welcoming. As an intern, you will see these values in action every day. You'll be part of a team that is driven to maintain operational excellence, reliable in its support, authentic in its communication, and welcoming to new ideas and perspectives.
This is a full-time, in-person internship, DATES TBD. You’ll be working alongside our team in our Cross Park office in Knoxville, where you’ll have the opportunity to build meaningful relationships and experience the full scope of life at Pilot Company.
How to Apply
If you're ready to take on a challenging and rewarding internship with a leading company, please submit your application. The interview process will include a 30-minute screening with a recruiter, followed by a 30-minute interview with a leader of the NOC team.
Skills Required
- Currently pursuing a Technology or Information Technology degree
- Coursework or experience in networking, cybersecurity, or infrastructure
- Strong aptitude with technology
- Proficiency in Microsoft Office Suite and Excel
- Critical thinking and problem-solving skills
- Ability to multitask and coach others through technical issues
- Service desk, help desk, or guest support experience
- CompTIA A+, Network+, or Cisco certification such as CCNA
- Knowledge of Cisco tools and scripting
Pilot Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pilot Company and has not been reviewed or approved by Pilot Company.
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Healthcare Strength — Health coverage includes medical, dental, and vision plans plus complimentary virtual care, physical therapy, surgical services, and targeted programs for sleep and metabolic conditions. HSAs/FSAs and prescription access options broaden utility and support ongoing care.
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Parental & Family Support — Paid parental leave offers bonding time, with additional paid recovery time available for birthing parents where eligible. Adoption assistance helps offset family‑building costs.
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Affordable Benefits — Some travel center team members can enroll in low‑cost health plan options. Prescription savings programs further reduce out‑of‑pocket costs for care.
Pilot Company Insights
What We Do
Pilot Company is a travel center and energy company owned by Berkshire Hathaway, operating gas stations and convenience stores. It provides services such as diesel fuel, truck parking, and showers for travelers.
