The Role
The Program Safety Guide promotes a safe environment for clients, manages crowd control, and utilizes de-escalation strategies for conflict resolution.
Summary Generated by Built In
Location: Southbridge, MA - Outpatient Treatment Program
Schedule: Monday and Saturday, 5:45am - 2:15pm
Pay rate: $20.15-$23.33/hour
The Program Safety Guide is responsible for:
- Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
- This includes, but is not limited to greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
- Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
- Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.
Qualifications
Qualifications:
- High school diploma or GED required.
- Prior experience working in customer service, security, and/or with individuals with substance use disorders.
- Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.
Skills Required
- High school diploma or GED
- Prior experience in customer service or security
- Experience with substance use disorders
- Computer experience with Windows 2000, Microsoft Outlook and Microsoft Word
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The Company
What We Do
Spectrum Health Systems, Inc. is a private, non-profit provider of evidence-based treatment for substance use and mental health disorders, offering the largest continuum of addiction treatment in New England.
