The Role
The Program Guide supports a safe environment for clients, managing crowds, providing customer service, and employing de-escalation strategies.
Summary Generated by Built In
Location: Pittsfield, MA - Outpatient Treatment Program
Schedule: Monday-Friday, 8:00am-4:00pm
Pay Rate: $18.15-$20.42/hour
Benefits:
- Health, dental, vision insurance/additional voluntary insurances
- Company-paid life insurance/employee assistance programs
- Generous paid time off accrual
- Tuition reimbursement/loan repayment options
- 401k with company match up to 7%!
- Discounts on wide array of services/entertainment nationwide
The Program Safety Guide is responsible for:
- Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
- This includes, but is not limited to: greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
- Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
- Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.
Qualifications:
- High school diploma or GED required.
- Prior experience working in customer service, security, and/or with individuals with substance use disorders.
Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.
Skills Required
- High school diploma or GED
- Prior experience in customer service, security, or with individuals with substance use disorders
- Computer experience with Windows 2000, Microsoft Outlook, Microsoft Word
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The Company
What We Do
Spectrum Health Systems, Inc. is a private, non-profit provider of evidence-based treatment for substance use and mental health disorders, offering the largest continuum of addiction treatment in New England.
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