CGL – Retail Services represents two of Australia's most respected retail marketing businesses, Creative Activation and Clemenger Field Marketing. We partner with leading brands and retailers to drive sales, improve customer experiences, and deliver exceptional in-store execution through merchandising, sales teams, brand activations, training, mystery shopping, and audit services.
Job DescriptionWe are looking for a client focused and confident individual that isn't afraid of jumping straight into the deep end and working in a fast-paced environment. As the Program Executive for our client Coty, you will build strong partnerships with internal and external stakeholders to achieve optimal service levels for the client.
Coty is a global leader within the beauty industry and their unrivalled portfolio includes some of the most coveted brands in the categories of Colour Cosmetics and Skin & Body Care including Covergirl, Max Factor, Rimmel, Sally Hansen and many more.
*Please note: This is a Maternity Leave cover contract for 12 months.
Benefits:
- An attractive total salary package is on offer
- Ongoing training and support
- Individual professional development pathways
- Great company culture
Primary Responsibilities:
- Develop and manage operational processes and procedures to ensure efficient and effective field and client timelines
- Communication management and supervision of client and field priorities
- Ensure timelines agreed between client and field team are adhered to
- Effective communication between client and field team to ensure desired outcomes are met
- Work closely with the Program Manager to develop and implement minimum reporting standards
- Understand patterns and risks in data and provide insights to Account Manager
- Manage Web based reporting site
- Present analysis and recommendations on areas of opportunity within the program
- Priorities tasks and manages time effectively to drive personal productivity
- Assist with ad hoc management / client requests where needed (store visits / follow up
- Manage client queries with urgency and is thorough and professional in follow up and communication
- Display resilience and perseverance when confronted by challenges and setbacks
- Radiate positivity to influence, build and drive effective relationships
About You:
- Previous experience in a Client or Sales Coordinator role is desired
- Previous field or retail experience will be highly regarded
- You must be confident and highly capable with technology platforms with an advanced understanding of Excel.
- High energy and curious with a naturally ability to problem solve in order to find the right outcome quickly.
- Works positively and manages stress under pressure and to tight timelines.
- Flexible mindset - open to other ideas and able to change direction if required.
- Highly organized with strong attention to detail.
- Natural team player that wants to actively contribute to the team culture and success.
- Customer focused with an understanding of retail or merchandising.
- Must take pride in the clients’ brands, the business and the team.
- Good communication, written and verbal.
What’s Next?
If you’re ready to join a high performing team in the retail environment, then APPLY NOW!
Please note only short-listed candidates will be contacted.
Skills Required
- Previous experience in a client or sales coordinator role
- Confidence and advanced capability with technology platforms
- Advanced understanding of Excel
- Strong problem-solving ability
- Ability to work under pressure and meet tight timelines
- Highly organized with strong attention to detail
- Strong written and verbal communication skills
- Team-oriented approach and willingness to contribute to team culture
- Customer focus and understanding of retail or merchandising
- Previous field or retail experience
What We Do
Nespresso manufactures and sells coffee, espresso, and coffee machines, offering a premium experience with personalized services for consumers and business customers.
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