Program Engagement Coordinator

What We Do

Care Access is a unique, multi-specialty network of research sites that operates as one connected team of physician investigators, nurse coordinators, and operations managers.

Who We Are

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

Reporting to the Manager, Loyalty Marketing the Program Engagement Coordinator will play a key role in supporting the Care for Friends Ambassador (Patient Referral) Program. This individual will manage program-related email communications, ensure prompt and solution-oriented responses, and assist with problem-solving to meet the needs of program participants. As a liaison between Care Access and program ambassadors, the specialist will provide exceptional customer service to maintain engagement and satisfaction. 

What You'll Be Working On

• Respond promptly and professionally to incoming emails and requests related to the Patient Referral Program. 
• Provide clear, solution-oriented communication to resolve inquiries and address issues. 
• Assist in problem-solving to ensure program participants have a seamless experience. 
• Maintain accurate and up-to-date records of interactions in the program database. 
• Collaborate with internal teams to address escalations or unusual situations effectively. 
• Support program operations by identifying opportunities for process improvements. 
• Deliver high-quality customer service to ensure ambassador satisfaction and engagement. 

Physical and Travel Requirements

• This is a remote position requiring 40 hours per week.  

What You Bring (Knowledge, Skills, and Abilities):

• Strong written and verbal communication skills with a customer-first approach. 
• Exceptional organizational and time management skills to handle multiple requests efficiently. 
• Proficiency in data entry with attention to accuracy and detail. 
• Problem-solving skills with a proactive and solution-focused mindset. 
• Ability to work collaboratively in a remote environment. 

Certifications/Licenses, Education, and Experience:

• High school diploma or equivalent; some college coursework preferred. 
• Minimum 1-2 years of experience in a customer service or administrative support role. 
• Experience with CRM tools and email platforms is a plus. 

Benefits (US Full-Time Employees Only)

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the

physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.