We’re building the future of how the world communicates.
Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
Job Summary
We are seeking a seasoned Program Director to lead large-scale BSS transformation programs for a telecom client. This role will drive end-to-end delivery of complex, multi-year initiatives involving system modernization, digital transformation, and operational efficiency improvements across the telecom BSS landscape.
Responsibilities
- The ideal candidate combines deep telecom domain expertise with strong program leadership, stakeholder management, and delivery governance capabilities.
- Own and lead end-to-end BSS transformation programs (CRM, Billing, Charging, Order Management, Product Catalog).
- Deliver programs within scope, budget, timeline, and quality targets.
- Establish and drive program governance, PMO structures, and reporting frameworks.
- Manage multi-vendor, multi-geography delivery teams.
- Act as the primary executive interface with client stakeholders (CIO, CTO, Business Heads).
- Build and maintain trusted advisor relationships with senior client leadership.
- Drive strategic discussions, roadmap planning, and transformation vision.
- Support contract negotiations, change requests, and commercial governance.
Skills and Experience
- 15+ years of experience in telecom/IT services, with at least 5+ years in program director roles.
- Proven track record of delivering large-scale BSS transformation programs.
- Deep understanding of BSS Landscape.
- Experience with tier-1 telecom operators.
- Strong knowledge of Agile, DevOps, and hybrid delivery models.
- Experience managing large budgets and global teams.
- Ability to travel
Education
- Bachelor’s degree in Engineering, IT, or related field.
#LI-KS1
Netcracker Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Netcracker Technology and has not been reviewed or approved by Netcracker Technology.
-
Fair & Transparent Compensation — Pay is often characterized as decent to good, with several descriptions of good salary and compensation. Compensation competitiveness appears stronger in certain roles and locations, particularly for technical and sales-related positions.
-
Pay Growth & Progression — Year-over-year pay growth is sometimes portrayed positively, with references to good hikes and compensation increases over time. This suggests at least some pathways where compensation improves with tenure or performance.
-
Healthcare Strength — Health and protection coverage is described as comprehensive, including health, life, accident, and disability plans with multiple coverage options. Access to an Employee Assistance Program is also positioned as part of the support offering.
Netcracker Technology Insights
Similar Jobs
What We Do
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. As a wholly owned subsidiary of NEC Corporation, our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem
