At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services. The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.
This is a hybrid role, requiring candidates to be onsite for at least two days per week (2275 Bridge St, Philadelphia, PA 19137, Bldg 208, STE 310). During the implementation phase, travel may be required up to 50% of the time around the state. Once the contract is established, travel expectations will decrease to approximately 10–25%. This position is contingent upon contract award
What you’ll do:
Provide leadership and management of direct and non-direct reports
Ensure business outcomes and contract goals are defined and met
Gain knowledge of and understand all aspects of the Client and the contract
Maintain, understand and effectively communicate Client expectations
Educate the Client on MTM procedures
Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
Track and maintain department budget in order to meet established financial goal
Conduct quarterly Town Hall meetings with all levels of staff
Monitor Client Satisfaction beyond statistical data
Be available as Client’s key contact for any issues relating to the program
Maintain a strong working relationship with key Client personnel
Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
Regularly hold and document satisfaction meetings with the Client
Identify and manage stakeholders’ expectations during all phases of the contract
Ensure regular interaction with internal departments
Continuously plan for growth and issue resolution
Keep abreast of changes to NET program rules, regulations, and policies
Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
Provide development and career guidance to local staff
Work across all departments to ensure the cost of transportation service delivery is within the budget
Conduct and process disciplinary actions and terminations as needed
What you’ll need:
Experience, Education & Certifications:
High School Diploma or G.E.D.
At least 5 years of experience managing or providing key leadership support for a Medium sized, profitable operations team in a multimillion contract environment, 7 years preferred
Experience with contract implementation
Experience establishing and managing all aspects of performance management
Experience managing complex contracts with SLA’s and government compliance
Experience managing a large team of both direct and indirect reports
Experience managing employees at all levels of the organization
Proficient in Microsoft Office Suite
Must possess a valid driver’s license
Skills:
Strong leadership, mentoring & coaching skills
Strong conflict management skills
Strong persuasion and negotiation skills
Strong decision-making skills involving complex data
Strong and effective communication skills
Strong business and financial acumen
Strong analytical and strategic planning skills
Ability to build and manage a strong team
Ability to understand and communicate Company vision
Ability to establish and maintain operational structure
Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
Ability to maintain a high level of confidentiality
Excellent interpersonal skills and the ability to work with a variety of people and job positions
Excellent organizational skills with the ability to manage multiple concurrent projects
Excellent problem-solving skills with the ability to anticipate and resolve problems
Knowledge of managed care, quality improvement, contracting
High cognitive skills
Even better if you have:
Bachelor’s Degree, preferred
Certified Project Management Professional or Associate Certification desired (PMI) preferred
Experience with Lean processes; Six Sigma Certification preferred
Experience working with Medicaid and/or State programs preferred
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $90,720
Salary Max: $136,080
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
Top Skills
What We Do
MTM is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve our mission and overarching mission of communities without barriers, we leverage our core competencies in managing customer service operations and building provider networks. MTM provides management of transportation, care coordination through home and community based services, call center operations, ambulance claims, and functional assessments and travel training to state and county governments, Medicaid and Medicare managed care organizations (MCOs), third-party administrators, and healthcare providers
