Are you a master of process, collaboration, and problem-solving? As a Program Director at Critical Mass, you’ll play a pivotal role in shaping the way we work, ensuring seamless project execution, and driving efficiency across teams and agencies. You’ll be the strategic glue between disciplines, balancing agency needs while championing process improvements and fostering collaboration. If you thrive in fast-paced environments and love creating structure out of complexity, this role is for you.
You Will:
- Establish clear processes for scope changes, including upsizing, swaps, and incremental scope management
- Define roles, responsibilities, and ownership levels for project approaches, ensuring alignment across teams
- Lead and facilitate project scope conversations, bringing together inputs from multiple disciplines to create a holistic approach
- Act as an agency-agnostic voice to ensure project timelines are used effectively across all disciplines
- Oversee IAT (Integrated Agency Team) forecasting, workload stacking, and resource allocation to optimize efficiency
- Develop and maintain an IAT process improvement roadmap, driving collaboration and continuous optimization
- Set governance standards and ensure adherence to established processes across all lines of business (LOBs)
- Serve as a point of escalation for process feedback, ensuring balance and alignment between different agency focuses
You Have:
- 7-10 years of experience in program management, project management, or operations within a digital marketing agency, with a focus on integrated advertising campaigns, performance marketing, and media
- Proven experience working within an Integrated Agency Team (IAT), driving collaboration and ensuring alignment across multiple agencies and disciplines.
- Strong facilitation and leadership skills to guide teams and lead conversations around scope, schedule, budget, roadmaps, and strategies
- Proven ability to manage resource forecasting, workload balancing, and optimizing work streams across multiple agencies
- A strategic mindset with a track record of developing and implementing scalable processes that improve efficiency and collaboration
- Experience managing cross-functional partnerships and navigating complex agency and leadership relationships
- Proficiency with office and project management tools such as Excel, Word, MS Project, Smartsheets, Keynote, Box, Jira, and Confluence
- Excellent communication and negotiation skills to balance diverse agency needs and drive alignment across teams
- A proactive, problem-solving approach, continuously pushing for process improvements and operational excellence
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, sick days, and flex days
- Access to online services for families and new parents
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Critical Mass is an equal opportunity employer.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
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What We Do
We’re Critical Mass. We are 2,000 inspired humans across 14 offices, setting the right path—not just the next one—for our clients, their customers, and our own colleagues. We work with the best, Apple, Adobe, BMW, Nike, Diageo, Airbnb, BNY and many more, to power connected ecosystems that make brands stand out by driving performance with data, technology, AI, creative and media. We’re a global marketing agency founded in Canada, but digital is our home. If you know us, then you know we’re a special place that attracts big talent and tiny egos. We’re driven, uncompromising and we live our values. We’re Critical Mass, but our friends call us CM. Learn more at criticalmass.com.
