The Role
Lead and oversee daily operations of programs including housing, harm reduction, and testing; supervise program managers; ensure compliance, reporting, budgeting, and program development; provide crisis intervention, staff training, and community representation to grow services.
Summary Generated by Built In
Program Management (40%)
- Oversee daily operations of various programs, including health and wellness centers, transitional housing, youth housing, harm reduction, and HIV testing.
- Oversee peer counseling, resource navigation, and non-medical case management.
- Oversee harm reduction materials and education concerning safer sex and overdose prevention.
- Provide essential services such as food, laundry, transportation, and companionship.
- Support annual program operations budget and hiring plan.
- Develop strategies for program growth and expansion.
- Maintain contact with key public and private sector individuals.
- Represent MSH at public functions and make effective presentations.
- Program Development and Implementation: Design, develop, and implement new program initiatives and improve existing ones.
- Ability to step in and assist in programmatic areas as needed.
- Supervise Housing Program Manager and Harm Reduction Manager.
- Conduct employee evaluations and handle grievances and employee appeals.
- Ensure staff coverage for MSH facilities.
- Assist with accurate and timely data reporting.
- Maintain accurate visitor and client records.
- Oversee case management chart reviews and incident reporting system.
- Monitor bed usage and prepare monthly reports.
- Ensure compliance with state and local regulations and contracts.
- Develop and implement training and operational documentation.
- Encourage continuing education and training for staff.
- Develop professional relationships and explore partnerships that expand the organization's mission.
- Respond to staff requests for crisis management assistance.
- Assess potential crises and utilize resources to de-escalate situations.
- Bachelor’s degree preferred.
- Minimum of five (5) years of supervision and management experience, or an equivalent combination of education and experience.
- Extensive knowledge of TLGBQ needs and experiences.
- Ability to provide visionary and strategic leadership.
- Commitment to self-reflection and personal awareness.
- Strong leadership, supervisory skills, and knowledge of Trauma-Informed Care models.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Intermediate to advanced computing skills.
- Experience with case management systems.
- Ability to meet deadlines and work independently.
Requirements
Bachelor's Degree is required, experience equivalency may be considered instead of a degree.
Driver License: Valid, with no violation within the last two years.
Five years of program Management experience.
Mission-Driven and Committed
Benefits
- Paid time off
- Health, dental, and vision insurance options
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- Minimum five (5) years of program management and supervision experience
- Valid driver's license with no violation within the last two years
- Extensive knowledge of TLGBQ needs and experiences
- Knowledge of Trauma-Informed Care models
- Experience with case management systems
- Intermediate to advanced computing skills
- Strong leadership and supervisory skills, including conducting evaluations and handling grievances
- Excellent verbal and written communication skills and public presentation ability
- Strong analytical and problem-solving skills; ability to meet deadlines and work independently
- Experience supporting program budgets, hiring plans, and developing training/operational documentation
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The Company
What We Do
Baltimore Safe Haven is a Black-led, community-rooted nonprofit serving individuals and families in Baltimore who face severe barriers to stability. Founded in 2018, it provides housing-stability assistance, wraparound health services, structured case management, and broader community support. The organization is a 501(c)(3) and Baltimore City Continuum of Care partner focused on helping people move out of housing instability and survival mode.
