Program Director (Restgate)

Intro/ Program Description: The Restgate Hotel is an Integrated Support Hotel Program transitional site located in Long Island City, Queens. This site will be a place where families with children can feel safe, receive resources and supportive services, while becoming acclimated to, and part of, the community.

Purpose of Position: Provide oversight, direction, support and supervision to the team at emergency capacity transitional site in Manhattan. This site has 25 units for families. The Program Director is responsible for overall program quality and performance.

Schedule: Monday through Friday, 9:00 am to 5:00 pm on call

Salary Range: $90,000 - $95,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities and Essential Duties

• Oversee the day-to-day operations and administration of the program.
• Provide direct and consistent supervision to Assistant Program Director, Administrative Assistant, and Case Management team.
• Recruit, hire, train, develop, supervise, and evaluate staff regularly and consistently.
• Provide supervision to staff; promote staff development, evaluate their work and initiate performance improvement plans when required.
• Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach.
• Establish and cultivate professional and positive relationships with residents.
• Oversee the coordination of referrals within the community such as medical, mental health, ESOL, job training and legal assistance.
• Stay informed on all contract requirements, ensure compliance, and assist in completion of documentation/funder reporting
• Ensure documentation including incident reporting is completed in a timely manner.
• Provide crisis intervention as needed for residents.
• Plan and troubleshoot with facilities and security staff.
• Coordinate and monitor maintenance work orders to ensure hotel management completes required tasks
• Meeting with operations and security staff for planning and site management.
• Oversee rosters and attendance is updated in real time.
• Lead team meetings, and weekly communications and updates
• Attend agency Department Head meetings & trainings
• Ensure quality and integrity of services and program.
• On-call responsibilities and shift coverage for 24/7 operation.
• Other duties as needed.

Qualifications/Educational Requirements

• Bachelor’s degree in human services field with 2 years of supervisory experience required.
• Bilingual in English and Spanish (written and spoken) required.
• Experience working in residential settings
• Knowledgeable on immigration laws, procedures, and benefits/entitlements, with the ability to stay up to date with changing procedures.
• Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
• F-80 Certification required within 90 days of hire.

Skills, Knowledge and Abilities

• Ability to develop, implement, and manage systems and processes.
• Excellent verbal and written communication skills
• Strong organizational and leadership skills
• Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties.
• Ability to work independently while collaborating with upper management and agency resources when needed.
• Excellent judgement

Computer Skills

• Proficient in Microsoft Office
• Ability to learn data base systems, such as CARES

Physical Requirements and Work Environment

• Indoors at residence
• Frequent walking and standing
• Occasional lifting, up to 30 lbs.

Benefits

• Medical/Dental/Vision Health Coverage
• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts
• 403B Thrift Retirement Plan
• 12 Annual Sick Days
• 12 Agency Holidays
• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment
• Total of more than 6 weeks (a month and half) of paid time off
• Access to mental health and wellness benefits through Headspace Health. Headspace Health partners with over 2,500 companies and health plans to provide access to meditation, mindfulness, coaching, therapy, and psychiatry to their members and employees.

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.