Program Director (Lenox)

PRIMARY FUNCTION/PURPOSE

The Program Director is responsible for the day-to-day management of the program in accordance with regulatory, contractual requirements and organizational standards.

PRIMARY RESPONSIBILITIES

• Monitors the program effectiveness to ensure that program is achieving its goals and targets as defined by DHS.
• Manage the program multi-disciplinary teams and ensures integration of delivery of services to the families.
• Ensures program staff implement procedures and policies to ensure quality service provision.  

OPERATIONS MANAGEMENT

FISCAL (If applicable)

• Collaborates with Administrative Manager and/or Director of Administration in the development of annual operating budgets, reviews monthly expense reports, and ensures program expenditures are within budgeted parameters.
• Ensures billing reports are submitted timely and ensures collaboration with the organizations fiscal department to ensures the Administrative Manager and/or Director of Administration responds timely to billing inquiries and request for billing corrections.
• Reviews and approves purchase requisitions and ensures that all expenditures comply with organizational procurement procedures.

 FACILITIES

• Collaborates with the Regional Director of Facilities/Operations in ensuring that the facilities operate in compliance with ECB, DOB, FDNY, etc. regulations.
• Collaborates with the Regional Director of Facilities/Operations in ensuring that program meets 95% occupancy rate.
• Monitors unit work orders and complaints and ensures the operations teams respond to work orders and complaints in a timely manner.

 METRICS & PERFORMANCE

• Monitors and analyzes reports and dashboard to ensure the program meet annual program goals and targets which support the mission and vision of the organization.
• Monitors DHS performance metrics and collaborates with program managerial and supervisory staff in developing strategies to ensure the program meets DHS performance metrics.

CONTINUOUS QUALITY IMPROVEMENT (CQI)

• Leads the implementation of continuous quality improvement activities.
• Develops systems, process and tools which ensure the programs meet/exceed governmental/funder standards. 
• Conducts program audits to ensure compliance with organizational and government/funder standards. 
• Collaborates with the Senior Director of Quality Assurance and Program Development in analyzing findings from internal and external audits and establishing measures to improve the delivery of services and deficiencies.
• Leads or participate in CQI projects and committees.     

 ADMINISTRATIVE

• Submits quality and timely reports to the organizations and other regulatory agencies as mandated to ensure the program complies with reporting requirements.

 STAFF MANAGEMENT & DEVELOPMENT

• Hires, trains, coaches, and provides support to direct reports. Provides on-going performance feedback and reviews in accordance with organizational policies. 
• Ensures staff receive required trainings to ensure optimal performance and delivery of service to clients.
• Collaborates with Human Resources in addressing staff performance issues. 
• Promotes collaboration and effective communication amongst staff and between departments through the development of interdisciplinary teams to achieve organizational goals.

 COMMUNITY RELATIONS

• Establishes liaisons with appropriate community agencies to maintain linkages for services needed by the families.
• Participate in local community meetings and serve as liaison with local community members and representatives.  

Minimum Qualifications

• Master’s Degree in Social Worker from an accredited college/university.  
• NYS licensure (LCSW or LMSW) required.
• Minimum of four years human services experience with at least two years of managerial and supervisory experience with demonstrated professional progression in supervision and program management.
• Experience with multi-problem families and/or individuals desirable.
• Excellent analytical, evaluative, and human service management skills. 
• Excellent organizational and supervisory skills. 
• Excellent oral and written communication skills coupled with strong interpersonal skills.
• Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe.

 OTHER REQUIREMENTS (including Physical Demands):

• May be required to work long hours and a varied schedule.
• Travelling throughout various locations in the New York City area.

• Lifting and moving objects weighing up to 30 pounds several times a week.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.