Program Director, Global Product, Servicing

Posted 7 Hours Ago
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London, Greater London, England, GBR
Hybrid
Expert/Leader
Fintech • Mobile • Payments • Software • Financial Services
Wise is one of the fastest growing fintechs in the world and we’re on a mission to make money without borders a new norm
The Role
The Program Director will lead complex programs in financial services, overseeing planning, execution, and team management, while ensuring compliance and process improvement.
Summary Generated by Built In
Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for a Program Director to join us and do things differently.

We are seeking a director level specialist to lead on implementations of highly technical products across our Servicing department. This role can be based either in London, Budapest, or Tallinn. You'll be a key leader in orchestrating our most critical programs covering onboarding (KYC), financial crime risk, and other regulatory obligations - from concept to launch, ensuring we can deliver on our mission at scale. This role is a chance to have a massive impact by leading strategic initiatives that enable us to build a faster, cheaper, and more transparent financial system for everyone.

Your mission

As a strategic leader you will set the charter for a portfolio of programs. You are responsible for both the high-level planning and the tactical execution of complex, high-risk initiatives that touch multiple areas of the business.

You are the ultimate owner of program delivery, ensuring that projects are consistent, predictable, and successful. This means you lead all aspects of project planning, from scheduling to resource coordination, to meet objectives and timelines.

You are a master of cross-functional collaboration, acting as the vital link between departments like engineering, product, compliance, and operations. You ensure everyone is aligned on priorities and kept fully informed on the progress and impact of the programs.

You are the key communicator, responsible for monitoring and reporting on program performance, compliance, and risks to senior leadership. You ensure that all stakeholders are well-informed through clear, frequent communication.

You are a proactive risk manager, identifying potential issues and dependencies before they become problems. You implement controls and work with your teams to resolve challenges as they arise.

You are a champion of process improvement, constantly looking for ways to make things better through automation, technology, industry relationships and the development of new project management methodologies and tools.

You are a dedicated leader, managing and mentoring a team of program and project managers, and fostering a culture of continuous learning and development. As one of the first people pioneering this function, you are a role model for other team members.

About you
 

  • You have 10+ years of experience in program or technical project management, with a proven history of successfully delivering complex, large-scale projects. Experience in leading a platform consolidation or similar major technology program would be highly valued. 

  • You possess analytical, communication, and influencing skills, and you're excellent at managing competing priorities. You are proficient in various project management methodologies. You are proficient in presentation, documentation and spreadsheet software.

  • You have built, led, and performance-managed teams. You possess the ability to transform a group of individuals into a cohesive unit that can consistently deliver high-impact programs.

You may also have

  • A deep understanding of financial crime technology, payments, and financial systems.

  • A working knowledge of laws, regulations, and risk management practices for financial services. 

  • Experience working in combinations of KYC, AML, Sanctions, or related topics.

  • A background working in large-scale user-facing products, or high volume business products.

  • A bachelor's or a post-graduate degree in Business, Computer Science, Industrial Engineering, Physics, Mathematics or a related field.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Top Skills

Project Management Methodologies

What the Team is Saying

Surendra
Smrithi
Pavan
Jennifer
Lindsay
Lauren
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The Company
8,000 Employees
Year Founded: 2011

What We Do

Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.

Why Work With Us

We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.

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Wise Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.

Typical time on-site: Not Specified
Austin, TX
Brussels, BE
Hungary
Hyderabad, IN
Kuala Lumpur, MY
London, GB
New York, NY
São Paulo, BR
Singapore
Tallinn, EE
Tokyo, JP
Learn more

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