Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation and create meaningful digital experiences for millions of people around the world.
With more than 30 years of experience, serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
Join us, and be part of a team that is not just keeping up with the digital future but is leading the way.
If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary, and contribute to the largest digital transformations around the world.
What’s in it for you?
At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations, and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.
What is the scope of this role?
The Program Director will lead large-scale Business Support Systems (BSS) programs for a telecom client, owning end-to-end delivery across multiple workstreams. This role is responsible for strategic alignment with the client, program governance, financial performance, risk management, and successful delivery of complex BSS transformations including CRM, billing, charging, order management, and customer lifecycle platforms.
Responsibilities
- Lead end-to-end BSS transformation programs covering CRM, Billing, Charging, Order Management, Product Catalog, and Customer Lifecycle systems
- Own program governance, roadmap, milestones, risks, and dependencies
- Act as the primary executive interface with telco CXOs and senior stakeholders
- Drive migration from legacy BSS to modern, digital, and cloud-based architectures
- Manage multi-vendor ecosystems (SI partners, BSS product vendors, cloud providers)
- Own program financials (P&L, budgets, change requests, margins)
- Ensure delivery using Agile / SAFe / hybrid models aligned with telco operating models
- Track transformation KPIs such as time-to-market, CX improvement, and revenue impact
- Lead and mentor large, cross-functional delivery teams
Experience and Requirements:
- 15+ years of experience with 5+ years leading large telecom BSS programs
- Deep expertise in Telecom BSS architecture and processes
- Hands-on experience with BSS platforms (Amdocs, Oracle, Netcracker, Salesforce, etc.)
- Proven delivery of legacy-to-modern BSS transformation programs
- Strong program governance, risk management, and stakeholder management skills
- Executive-level communication and leadership capabilities
- Ability to travel
Education:
- A degree in a related field
Who is Netcracker Technology?
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
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What We Do
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. As a wholly owned subsidiary of NEC Corporation, our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem
