Program & Customer Relationship Rep Sr - (HYBRID TELEWORK)

Posted 6 Days Ago
Be an Early Applicant
5 Locations
Hybrid
73K-135K Annually
Senior level
Aerospace • Security • Cybersecurity • Industrial
The Role
Manages client accounts as the primary liaison between Derco and customers. Responsibilities include strengthening relationships, driving revenue growth and retention, developing account plans, coordinating internal teams, resolving client issues, conducting business reviews, and analyzing account performance. The role requires OEM product sales knowledge, CRM and Excel proficiency, strong communication, presentation skills, and the ability to work independently.
Summary Generated by Built In
Standard Job Description

WHO WE ARE

Lockheed Martin: An Award-Winning Place to Work

 

WHO YOU ARE

The Account Manager serves as the primary liaison between Derco and its clients, focusing on relationship management, client satisfaction, and revenue generation. They act as the main point of contact for assigned accounts, understanding client goals, business challenges, and decision-making processes to provide tailored solutions and strategic guidance. 

 

Key Responsibilities

  • Client Relationship Management: Maintain and strengthen long-term client relationships, addressing concerns, providing updates, and ensuring consistent value from products or services.
  • Revenue Growth and Retention: Identify upselling and cross-selling opportunities, manage contract renewals, and meet revenue targets or retention goals.
  • Strategic Planning: Develop account plans aligning client objectives with company offerings, conduct quarterly business reviews, and coordinate internal teams to resolve client issues.
  • Problem Solving: Act as the go-to contact for client inquiries, troubleshooting challenges, and ensuring timely resolution.
  • Collaboration: Work closely with business development, marketing, and OEM product teams to deliver solutions that meet client needs and support business growth.
  • Reporting and Analysis: Track account performance, analyze client data, and provide insights to improve service delivery and client satisfaction.
Basic Qualifications
  • Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 6 years of professional experience; or 4 years of professional experience in a related field.
  • Deep understanding of OEM product sales, including features, benefits, and target market
  • Ability to analyze data, identify trends, and make strategic decisions using tools like CRM software or Excel
Desired Skills

• Ability to work independently with only general direction 

• Strong process development and management skills

• Exceptional verbal and written communication skills with ability to conduct presentations to Senior Management

• Microsoft Excel/database experience to include Macros, V-Lookup, formulas, graph creation, pivot tables

• Experience in IFS

Interview Questions
Analytical Ability: Give me a specific example of a time when you used good judgment and logic in solving a problem. What steps did you take?
Be accountable: Give me an example of a time you went above or beyond the call of duty in order to get a job done.
Change Agility: What is the most challenging aspect of making decisions for you when circumstances are constantly changing, and how do you handle this?
Communication: Describe the most significant written document, report or presentation which you had to complete.
Customer Orientation: Give an example of a time you initiated contact with a customer you had no previous contact with? What methods did you find effective or ineffective?
Teamwork: Describe the types of teams you've been involved with. What were your roles?

Pay Information

Full-Time Salary Range: $72500.00 - $134600.00

At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow—both professionally and personally.

The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer.  

Benefits offered: Medical, Dental, Vision, Flexible work arrangements and schedules (e.g., 4x10), 401(k) match, Paid time off, Holidays, Parental Leave, EAP, Flexible Spending Accounts, Education Assistance, Life Insurance, Short-Term Disability, and Long-Term Disability.

  • Annual short-term and/or long-term incentive compensation programs may be offered depending on the position. Payments under these annual programs are not guaranteed and can vary from year to year and are tied to a range of performance metrics.
  • For (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.

Skills Required

  • Bachelor’s degree from an accredited college in a related discipline, or equivalent experience and combined education
  • Six years of professional experience, or four years of professional experience in a related field
  • Deep understanding of OEM product sales, including features, benefits, and target markets
  • Ability to analyze data, identify trends, and make strategic decisions using CRM software or Microsoft Excel
  • Ability to work independently with only general direction
  • Strong process development and management skills
  • Exceptional verbal and written communication skills, including presentations to senior management
  • Microsoft Excel and database experience, including macros, VLOOKUP, formulas, graphs, and pivot tables
  • Experience with IFS

Lockheed Martin Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lockheed Martin and has not been reviewed or approved by Lockheed Martin.

  • Retirement Support — Retirement benefits are described as a standout element, with a strong 401(k) program and options like an employee stock purchase plan. Feedback suggests these features meaningfully enhance total compensation and long‑term financial security.
  • Healthcare Strength — Healthcare coverage is portrayed as comprehensive from day one, with multiple plan options, mental health resources, and virtual care. Wellness supports such as on‑site services and preventive programs are also highlighted.
  • Flexible Benefits — Work arrangements often include compressed schedules and telework, contributing to a favorable work‑life balance. Feedback suggests this flexibility is a key reason many view the overall package positively.

Lockheed Martin Insights

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The Company
HQ: Bethesda, MD
108,588 Employees
Year Founded: 1912

What We Do

Customer Focus, Innovation and Purpose are Built Into Everything We Do. Lockheed Martin. Your Mission is Ours ™. Headquartered in Bethesda, Maryland, Lockheed Martin is a global security and aerospace company principally engaged in the research, design, development, manufacture, integration and sustainment of advanced technology systems, products and services.

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