Program Administrator

Position Overview:

The Program Administrator provides high-level administrative and operational support for HomeServe’s Business Transformation and Platform Modernization initiatives. This role is primarily responsible for coordinating schedules, organizing meetings, maintaining documentation, supporting reporting activities, and assisting with day-to-day administrative functions to ensure smooth program operations.

The Program Administrator works closely with program managers and project teams to support administrative processes, maintain organized records, track follow-up items, and assist with communication across teams and stakeholders. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while providing strong administrative support.

Responsibilities:

Administrative Support

• Provide daily administrative support to program managers and project teams, including maintaining project documentation, tracking action items, organizing files, and assisting with reports and presentations.

• Ensure project files, documentation, shared resources, and meeting records are accurate, organized, updated, and easily accessible.

• Assist with data entry, document preparation, meeting scheduling, and follow-up coordination to support efficient program operations.

• Support administrative processes and help maintain consistency across project documentation and reporting.

Communication Facilitation

• Support communication between project teams and stakeholders by distributing updates, scheduling follow-ups, and assisting with information sharing.
• Respond to routine inquiries and help maintain organized communication records and distribution lists. 
• Assist with coordinating communication materials and ensuring timely delivery of project-related information.

Schedule and Meeting Coordination

• Coordinate project schedules, calendars, meetings, and recurring team touchpoints across multiple stakeholders.

• Prepare meeting agendas, organize meeting logistics, coordinate conference rooms/virtual meetings, and distribute materials in advance.

• Document meeting notes, decisions, and action items, ensuring timely follow-up and completion tracking of outstanding items.

• Maintain meeting calendars and assist with scheduling adjustments as priorities shift.

Project Progress Tracking

• Utilize Jira and related tools to support project tracking, reporting, and administrative oversight of timelines and deliverables.

• Maintain project trackers, status updates, reporting documentation, and task follow-up logs.

• Assist program managers with monitoring deadlines, updating records, and identifying scheduling conflicts or outstanding action items.  

Stakeholder Engagement & Support

• Support stakeholder engagement activities by coordinating meetings, gathering feedback, and maintaining communication channels between project participants.
• Assist with tracking stakeholder requests, documenting follow-up items, and supporting general coordination efforts.

 

Essential Functions:

 

Essential Job Function

% of Time on Function

Administrative Support

45%

Communication Facilitation

20%

Schedule and Meeting Coordination

20%

Project Progress Tracking

10%

Stakeholder Engagement & Support

5%

Total

100%

Job Requirements:

Education & Experience

• Bachelor’s degree in Business, Communication, Information Systems, or a related field.
• 2-4 years of experience inadministrative support, program coordination, project support, exeuctive coordination, or operational support roles. 
• Familiarity with project management tools and methodologies is preferred.

Required Skills

• Strong organizational, administrative, and commuication skills. 
• Ability to effectively manage priorities, schedules, and follow-up activities in a dynamic environment. 
• Detail-oriented with strong documentation, recordkeeping, and coordination abiliites. 
• Proficiency in Microsoft Office Suite, calendar management tools, and Jira. 
• Ability to collaborate effectively with cross-funtional teams and provide consistent administrative support. 

Salary Range (Norwalk, CT): $68,966.38 to $91,955.17

Annual Bonus Potential: 5% 

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs. 

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Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.   

HomeServe USA is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.