Program Coordinator

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

SUMMARY

We are looking for a Program Coordinator to join our technical training delivery and recruiting team for an automotive Apprentice Technician program. This role performs activities in training program administration and helps ensure student success. This role serves as a primary support layer for training delivery operations and provides direct support to the Program Manager by triaging issues, escalating appropriately, and ensuring reliable follow-through.

KEY RESPONSIBILITIES

Program Administration including but not limited to:

· Optimize and manage class scheduling

· Housing coordination for students

· Candidate tracking and initial screening

· Retailer tracking and initial screening

· Apprentice tracking and progress reporting

· Expense administration

· Team scheduling

· Develop and assist with program reporting

· Point of contact for learning and recruiting portals

· Assist with configuration and administration of learning and recruiting portals

· Assist with multiple project components simultaneously and according to deadlines.

· Assist with all aspects of student success throughout the apprentice program, i.e., standards of excellence and student performance, progress monitoring, housing/accommodations, mentoring and coaching.

· Assist in all aspects of project delivery, including budget management, timelines, customer invoicing, quality of deliverables, and customer satisfaction.

· Assist in implementation and execution of recruiting and retention plans.

· Serve as the day-to-day support layer for training delivery, supporting trainers and apprentices and ensuring a smooth cohort experience.

· Absorb, triage, and resolve issues proactively; escalate to the Program Manager with context, impact, and recommended next steps.

· Provide direct operational and administrative support to the Program Manager, including proactive risk identification, stakeholder follow-up, and closing communication loops.

• Organizational skills and ability to manage multiple tasks simultaneously.
• Strong MS Office experience (Excel, Word, PowerPoint, Teams).
• Ability to work in a fast-paced environment.
• ·Strong written and verbal communication skills; executive-ready communication with retailers and stakeholders.
• Professionalism and discretion; able to represent the program with credibility and tact.
• Ability to absorb issues, assess urgency, resolve where possible, and escalate appropriately.
• Ability to serve as an on-site support layer during delivery weeks while providing direct support to the Program Manager.
• Serve as the “on-site” support layer while being my support

TRAVEL REQUIREMENTS

• None

EDUCATION

• Bachelor’s degree (preferred) or equivalent work experience.
• Must be fluent in English (additional foreign languages a plus).
• Must have a valid driver’s license.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.