Program Coordinator

The Program Coordinator will help manage, coordinate, and execute the varying tasks within the project plan. The primary objective of this role is to support the Program Manager in delivering high-quality project and client services as efficiently as possible. May be requested to lead and manage small projects or initiatives at the discretion of the Manager.
The ideal candidate for our team will have exceptional organizational and execution skills to effectively coordinate and facilitate the daily administrative and coordination workflow activities and initiatives within the project team. Though based in Vancouver, some travel throughout the Lower Mainland may be required for this role.
RESPONSIBILITIES:

• Work with the Project Management team to develop and manage schedules, resource plans, procurement, project commissioning and risk mitigation strategies.
• Plan and assign field labor resources to maximize efficiencies and productivity
• Work with field operations to support day-to-day requests.
• Assist and manage the collection and distribution of project documentation (Ex. shop drawings, as-builts) and prepare closeout packages
• Schedule and relay details to technicians, promptly closing work orders once work is completed
• Maintain technician schedule application ensuring resources including subcontractors and equipment rentals are effectively utilized
• Effectively manage and maintain all written and verbal communications
• Obtain purchase orders from customers as needed
• Prepare monthly progress reports.
• Maintain client satisfaction and promptly resolve any concerns.
• Manage all project documentation from opportunity to close-out.
• Monitor quotes for accurate labor, travel, rental, procurement costs and potential warranty.
• Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company
• Visit client sites to support installations and troubleshooting requirements.
• Act as the primary liaison between client stakeholders and the AV team, ensuring clear communication and understanding of client needs.
• Leverage technical knowledge to address AV-related questions, collaborating with internal resources to provide accurate and timely responses to internal teams and stakeholders.
• Familiarize and reference the Statement of Requirements (SOR) to ensure all deliverables meet project and client expectations.
• Conduct quality control checks for AV installations, ensuring adherence to company standards and client specifications.
• Proactively troubleshoot and resolve AV-related issues, escalating to appropriate team members when necessary.
• Maintain accurate records of stakeholder communications, project updates, and quality control findings to support documentation requirements.
• Perform other tasks as required.

Success Factors - What Excellence Looks Like

• Project Management: Flawlessly deliver on necessary project components to exceed client satisfaction.
• Planning & Problem Solving: Plan for every situation and resolve issues.
• Agility: Adjust and pivot to changes with ease.
• Communication: Transmit information with consistency and clarity; adapt to different styles.
• Detail Oriented: Don’t skip the details.
• Take Initiative: Keep workflows moving.

QUALIFICATIONS:

• Previous coordination or corporate administration experience is required.
• Experience in the construction/security industry would be considered an asset.
• Excellent written and verbal communication, as well as interpersonal skills.
• Strong computer skills, with proficiency in Microsoft Office and project software.
• Able to work independently, manage time effectively, and work with multiple deadlines.

Pay Range: $52,000 - $77,000 (DOE)