Program Coordinator

POSITION SUMMARY

At The Battery Network, we proudly manage battery stewardship programs across the U.S. on behalf of more than 200 battery and battery-powered product manufacturers. As battery regulations continue to expand, we’re looking for a Program Coordinator to help deliver a best-in-class collection and recycling program—ensuring strong compliance at every step, from end user through final processing. 

In this role, you’ll support the day-to-day operations of 1–3 state stewardship programs and play a key role in building and maintaining successful partnerships with stakeholders and retail collection sites. You’ll be an essential part of the team, helping ensure our programs run smoothly, efficiently, and at the highest standard. 

Do you have a thirst for learning, a strong commitment to customer success, and a passion for making a positive impact? Join us and make an impact! 

MAJOR DUTIES AND RESPONSIBILITIES

Duties and responsibilities of this role include but are not limited to the following: 
Serve as the program ambassador and first-level contact for customers (i.e. collection sites), helping to deliver program value throughout the customer journey.
Onboard customers by serving as the subject matter expert through all stages of the onboarding process, blending both individual touches and automation.  
Manage a high-volume of activities from multiple sources (via phone, email, website) in a timely and accurate manner.
Maintain regular outreach via site visits, phone, and email to support customer satisfaction and meet key performance indicators.
Work collaboratively with senior leadership, project teams, and internal departments to optimize the account relationship, enhance collection program performance, and ensure that customer needs are understood and satisfied. 
Maintain complete customer records in a timely and accurate manner.
Compile data-based metrics and analyze results to monitor program performance and customer activity through dashboards and reports and make recommendations for continuous improvement.
Ensure regulated state performance goals are met, including accessibility targets (e.g., number of collection sites) and total battery collection volumes.
Partner with the Customer Success team to ensure collection site requests are addressed promptly and effectively. 
Prepare for and attend relevant recycling conferences in region. 

CORE QUALIFICATIONS

Minimum three (3) years of relevant experience in program coordination, customer service, inside sales, account support, or a related field; OR
Bachelor's degree and a minimum one (1) year of proven program coordination, program management, customer support, sales, customer service, or related experience.
Understands the interdependence of activities required to deliver best-in-class sustainability and recycling initiatives.
Embodies a thirst for learning and a naturally curious mindset.
Must be authorized to work lawfully in the United States for The Battery Network, with or without sponsorship.

PREFERRED QUALIFICATIONS

Experience supporting high-growth, customer-facing programs or initiatives, with a track record of contributing to change and continuous improvement.
Strong proficiency in Microsoft Office; experience with CRM software preferred.
General understanding of the recycling, environmental, stewardship, or sustainability industries.
Working knowledge of or experience in environmental, sustainability, retail, nonprofit, or producer responsibility organization (PRO) environments.
Exposure to environmental regulations, compliance programs, or stewardship initiatives preferred.

SKILLS, KNOWLEDGE, & EXPERIENCE

Ability to manage multiple projects simultaneously and meet time-sensitive deadlines.
Able to thrive in new or evolving programs where processes and procedures are still being developed.
Strong analytical and problem-solving abilities with the capability to think quickly and apply innovative solutions.
Strong attention to detail, accuracy, and organizational skills.
Excellent written, verbal, and interpersonal communication skills, including the ability to build relationships and communicate effectively by phone, email, and virtual platforms.
Strong relationship-building skills with a customer-focused approach to internal and external stakeholder interactions.
Ability to collaborate effectively with colleagues, customers, contractors, and partners at all levels.
Ability to exercise sound judgment, maintain confidentiality, work autonomously, and demonstrate a sense of urgency when needed.
Strong planning, organization, and prioritization skills, with the ability to balance short-term needs and long-term objectives.
Able to effectively multi-task and adapt in a fast-paced, evolving environment.Understands the interdependence of activities required to deliver best-in-class sustainability and recycling initiatives.
Quick grasp of business concepts and the ability to learn new programs, systems, and processes rapidly.
Embodies a thirst for learning and a naturally curious mindset.
Interested in and able to flourish within a mission-driven organization where culture, collaboration, diversity, equity, inclusion, and environmental stewardship are highly valued.

WORKING CONDITIONS

This position is remote based within Washington State. Candidates must be able to work from a Washington State-based location and be eligible to work lawfully in the United States for The Battery Network. 
Travel (up to ~50%) to support the Regional State Stewardship Manager with customer visits, training, or meetings, and to attend occasional organization-wide meetings. 
Standard full-time work hours are Monday-Friday, 8 hours per day. Some roles may require additional hours during peak periods. We prioritize the quality and timeliness of work over rigid schedules and recognize the importance of connection, collaboration, and work-life balance. To support this, we offer flexible scheduling where roles allow, and in alignment with current policy, while ensuring operational needs and team collaboration are met. 

ABOUT THE BATTERY NETWORK

At The Battery Network, we enjoy a culture of teamwork, innovation, and fun. Our team is the primary reason for our unique culture. We hire energetic and dedicated people who work hard every day to help us achieve our goals. Each one of our employees is a valued contributor, not just a number. We work in teams to benefit from our collective talents to make a real impact on the environment. 

The way we operate contributes to the success of our employees and our organization. We also value the diversity of employees’ backgrounds and believe everyone’s unique perspective is critical to our success. Diversity and intercultural collaboration is fundamental to what we do. Our team has varied backgrounds, speak different languages, and are engaged in varied personal pursuits but all share a commitment to environmental sustainability, and each do their small part to improve our planet. 

We are an equal opportunity employer and do not discriminate against otherwise qualified applicants on the basis race, age, color, creed, sex, religion, ancestry, marital status, national origin, disability, veteran status, or any other protected characteristic. 

We value our employees. In keeping with our values, we strive to support our team members in and out of work. As part of this, we offer a strong, well-rounded benefits package. Our benefits support our employees’ health and wellness, time off, and productivity.

You can find out more information about our benefits, work culture, and values on our Careers page: The Battery Network - Careers