The Role
Coordinate and improve member experience by conducting UX research, designing program improvements, supporting membership review and onboarding, planning and running events, and partnering with operations to implement community-focused enhancements.
Summary Generated by Built In
About Constellation
Key responsibilities
User Research, User Experience, and Strategic Analysis
Community Experience, Design, and Implementation
Membership & Community Building
Events Support
Communications
Skills & experience
Constellation is an independent research center that brings together people throughout the AI safety ecosystem to accelerate insight, research, and talent through better cooperation. Unlike a conference or summit, Constellation operates continuously, in the form of a physical workspace as well as conference-style talks, workshops, and training bootcamps. Continuous operation allows for relationships and conversations to develop over time, meaningfully fostering trust, collaboration, and shared insight. It also makes Constellation a natural field-building hub by rapidly inspiring, orienting, and connecting people who are newer to the field.
Based in Berkeley, CA, our shared workspace hosts over 200 people per week across dozens of AI safety organizations in nonprofits, academia, industry, and government. Hundreds of other researchers spend time at Constellation for shorter visits each year. We believe this is the strongest and highest-output network of AI safety researchers in the world; dozens of participants in past Constellation programs have gone on to safety-focused roles at companies such as METR, Redwood Research, Anthropic, Google DeepMind, OpenAI, and the US and UK Safety Institutes.
About the roleAs the Program Coordinator on the Convening Team, you will play a critical, full-time role focused on understanding and improving the experience of our community members. This is a hands-on programs role where you'll spend time with members to understand their needs, design improvements to our programs and spaces, and help run events. You'll work closely with our operations team (who handle day-to-day logistics) to ensure our programs truly serve the researchers and organizations we support. This role is perfect for someone who cares deeply about the AI safety mission, loves understanding what makes people tick, designing better experiences, and wants to learn about AI safety while building foundational program management skills.
- Spend time with members to understand their experiences, needs, and what helps them do their best work
- Conduct user interviews and gather feedback through conversations, surveys, and observation
- Provide strategic problem-solving and rapid response to emerging community needs, using triage frameworks to prioritize interventions by impact and urgency.
- Identify patterns in what's working well and where members experience friction
- Make recommendations for improvements to programs, spaces, and member experience based on what you learn
- Partner with the operations team to implement experience enhancements
- Help design and refine the end-to-end member experience, including onboarding flows, space utilization, community engagement approaches, and program touchpoints
- Test and iterate on new program ideas and experience improvements
- Think strategically about how our programs can better serve affiliate needs
- Track feedback and learnings to inform ongoing program development
- Help evaluate membership applications, considering fit and theory of change
- Support the new member experience to ensure people feel welcomed and connected
- Identify opportunities to strengthen community connections and engagement
- Assist with planning and executing events, including technical workshops for AI researchers and educational sessions for policymakers
- Help with event strategy, communications, and logistics coordination
- Provide support during events to ensure attendee experience is excellent
- Help maintain the website and create content that showcases our programsSupport external communications to ensure our work is well-represented
You might be a good fit if:
- You think AI might have transformative effects in the coming years, and want to support the people working to ensure it goes well
- You have a strong service mindset and are genuinely curious about understanding people's needs and experiences
- You're a good listener who can draw out insights from conversations and translate them into actionable improvementsYou enjoy thinking about user experience and designing better ways for programs to serve people
- You can effectively prioritize and triage competing needs, balancing urgency with impact to focus on what matters most
- You're comfortable talking with researchers, executives, and policymakers, and can build trust across different audiencesYou have strong communication skills (written and verbal)
- You're organized and can manage multiple projects simultaneously
- You're thoughtful and strategic, but also practical about implementationYou demonstrate initiative and creativity in problem-solving
- You're comfortable with ambiguity and enjoy working in a dynamic, evolving environment
- You're a quick learner who's excited to understand complex topics and learn about AI safety research
- Bonus: You have experience in program coordination, community management, UX research, event planning, or related fields
The base pay range for this role is $105,000 – $133,000 per year.
Our benefits are hard to beat! They include:
- Healthy lunches and dinners catered by our amazing kitchen team
- Unlimited snacks & drinks
- Generous vacation policy
- 401(k) with employer match
- Employer-paid commuter benefits
- High-quality health, dental, and vision insurance
- Friendly and supportive team
- Regular interaction with AI safety researchers and thought leaders
This is a full time, on-site role. Our Berkeley office is a few steps from the nearest BART (metro) and bus stop. On-site parking is also available.
The ideal candidate for this role will have some combination of the skills and experiences described above. If you are not sure if you are qualified, we strongly encourage you to apply anyway. Beyond the qualifications outlined, our priority is building a team that will help humanity safely navigate the development of transformative AI. If you would be excited to do this work, we’d love to consider you.
We value diversity in all respects and base our hiring decisions on the needs of the organization and individual qualifications. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age or disability.
Skills Required
- Commitment to AI safety mission and interest in supporting the field
- Strong service mindset and curiosity about people's needs and experiences
- Good listening skills and ability to synthesize insights into actionable improvements
- Interest in user experience and designing program/member experiences
- Ability to prioritize and triage competing needs by impact and urgency
- Comfortable engaging with researchers, executives, and policymakers and building trust
- Strong written and verbal communication skills
- Organized and able to manage multiple projects simultaneously
- Strategic thinking combined with practical implementation focus
- Demonstrated initiative and creative problem-solving
- Comfort with ambiguity and working in a dynamic environment
- Quick learner, excited to understand complex topics and learn about AI safety research
- Ability to work full-time on-site in Berkeley, CA
- Experience in program coordination, community management, UX research, or event planning
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The Company
What We Do
Constellation Institute is a non-profit independent research center dedicated to ensuring transformative AI is developed, deployed, and governed safely. It accelerates progress in AI safety by fostering collaboration across the ecosystem, bringing together experts from nonprofits, academia, industry, and government. Through its Berkeley-based research center and curated programs, it provides the infrastructure and talent development needed to navigate advanced AI risks.
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