The Role
Support the Program Director by maintaining program records, entering data (HANAC and DFTA STARS), interviewing clients for needs assessments, providing case assistance, following up on cases, creating monthly newsletters, attending trainings and meetings, and assuming supervisory duties when needed.
Summary Generated by Built In
Program Coordinator (NORC)
Hourly Rate: $29.705
FLSA Status: Non-Exempt
Program: NORC Queensview/North Queensview
Reports to: Program Director
Position Type: Hourly (Non-Exempt)
Work Schedule: Monday–Friday: 8:00 AM – 4:00 PM
About HANAC, Inc.
HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City.
Job Summary: Assists the Program Director with implementing program policies and
services to the program's clients. Responsible for maintaining program's records and reports. Answering phones in a professional manner and scheduling appointments. Assisting Program Director with general inquires.
Essential Functions:
Qualifications:
Hourly Rate: $29.705
FLSA Status: Non-Exempt
Program: NORC Queensview/North Queensview
Reports to: Program Director
Position Type: Hourly (Non-Exempt)
Work Schedule: Monday–Friday: 8:00 AM – 4:00 PM
About HANAC, Inc.
HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City.
Job Summary: Assists the Program Director with implementing program policies and
services to the program's clients. Responsible for maintaining program's records and reports. Answering phones in a professional manner and scheduling appointments. Assisting Program Director with general inquires.
Essential Functions:
- Input data into HANAC data program and assist Program Director with DFTA STARS database input.
- Interviewing clients for needs assessment (can be done by phone or in office).
- Providing case assistance in acquiring and completing required forms and gathering verification information for as needed.
- Follow up client's cases on regular basis to assure resolution of issues identified as well as identify possible new issues.
- Attend required training, in-house or at other venues, to keep abreast of laws, regulations, services, and issues affecting defined clientele.
- Maintaining case service log for documenting time, issues, and resolutions.
- Computer entry of program required statistics.
- Attending staff meetings with the Program Director.
- Follow established on-site safety and emergency procedures.
- Creating the monthly newsletter and emailing it to clients.
- Excellent communication skills including oral and written with ability to work with clients in crisis.
- In absence of Program Director, assume supervisory duties.
- Other tasks as may be required and needed.
Qualifications:
- Associate's Degree or higher and demonstrated experience working in social services.
- Must be flexible, detail-oriented, responsible, reliable, professional, able to work as a team member, and contribute to a positive work environment.
- Must be able to multi-task and take initiative.
- Bilingual fluency (English/Spanish or English/Greek) highly preferred.
Skills Required
- Associate's Degree or higher and demonstrated experience working in social services.
- Excellent oral and written communication skills and ability to work with clients in crisis.
- Flexible, detail-oriented, responsible, reliable, professional, and able to work as a team member to support a positive work environment.
- Ability to multi-task and take initiative.
- Ability to assume supervisory duties in the absence of the Program Director.
- Bilingual fluency (English/Spanish or English/Greek).
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The Company
What We Do
HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City. HANAC’s organization mission is: To develop, implement and administer the operation of essential social services including youth, senior and immigrant services, employment and education programs, counseling and affordable housing for the betterment of the community. We presently sponsor over 40 programs located in twelve sites in four boroughs, serving over 30,000 clients annually.
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