Program Coordinator - Level 1

SQA is looking for an employee to assist in all company units. We are an established Quality Services firm headquartered in Rolling Hills Estates. This person would be responsible for daily administrative tasks and data entry, and would perform tactical duties under our operations team and management. Duties will include program administration and the management of crucial data within our systems. This individual would gain exposure to international business relations, manufacturing / supply chains, the Quality industry, and the inter-workings of a quickly growing consulting firm.

This is a position with growth potential.

Employee Type: Full-Time

As a critical part of an Operations Team, you will be responsible for effectively providing Program Coordination resources and efficient scheduling for Client Supplier Quality Programs. T. (Teamwork), A. (Accuracy), P. (Performance), E. (Energy) is paramount to success.

This role supports the Program Manager on all aspects of the program. It is the primary coordination and administrative interface for Associates, with essential functions including but not limited to the following: 

1.Sending and receiving administrative information (Work Packets, Project Agreement, etc., as applicable). 

2.Coordinating and scheduling program events between Client, Supplier and Associates for maximum coverage and efficiency. 

3.Acquiring and distributing technical materials (e.g., checklists, drawings, Quality Agreements, Audit reports, CAPA and specifications) specific to each managed event. 

4.Timely follow-up on events to ensure completion and delivery of results to the Client. 

5.Maintaining accuracy in the STEPQ database. 

6.Meeting minimum performance and volume requisites for AU, INSP events as per department needs. 

7.Carrying appropriate teamwork attributes to support when workload is available. 

8.Giving energy to the team to drive revenue, employee/associate experience.

9.Capable of leading Client calls, taking notes and distributing without PM.

10.Capable of setting up, leading and documenting a Pre Audit Call with a PM shadow. 

11.Capable of training Associates on some parts of the Client requirements. 

12.Capable of submitting timesheets on behalf of Associates (NOT approving timesheets) 

13.Capable to review SDEs. 

14.Capable to help auditors and clients navigate STEPQ.

15.In person client meetings with a PM.

16.Capable of setting up, leading and documenting a Pre Audit Call alone. 

17.Capable of training Associates on all facets of the Client requirements. 

18.Capable of Approving timesheets on behalf of PM. 

19.Ability to manage a client with PM oversight as training to be a PM. 

20.When PM is out of office, has the ability to make decisions for the account without approval, but to communicate with the Business Development rep to maintain accountability for the decision.

Required:

- Bachelor Degree

- Office experience (preferred)

- Detail-oriented

- Good telephone communication

- Applicant should have a professional demeanor and a positive proactive attitude

- A quick learner that is dependable, driven, and has good computer skills

- Flexible with ability to apply past knowledge to new situations

SQA Services is a leading Supply Chain and Quality Assurance consulting firm specializing in the management of Supplier Audit, Quality Engineering, Inspection, and Remediation programs in the Aerospace/Defense, Semiconductor, Medical Device, Pharmaceutical, Cosmetic, and Automotive manufacturing industries. Clients leverage our network of quality professionals in more than 50 countries as an extension of their own supplier quality teams.