The Role
The Program Coordinator II supports project management through documentation, performance data collection, cross-functional coordination, and operational support for products and health programs, while maintaining project artifacts.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
- Project Support and Documentation:
- Works closely with the project team to support the development of artifacts and project material used in the project management process.
- Supports the collection of project performance data and develops reports and presentations for executive and project staff.
- Oversees the organization of project documents, using available technical tools (e.g., SharePoint, PowerPoint, Excel).
- Includes project schedules, matrices, requirements, document maintenance, analytical charts and graphs, research summaries, etc.
- Designs project plans including activities, resource requirements, deliverables and expected outcomes for each project phase under the direction of the project team.
- Engages internal and external stakeholders during project planning and implementation as required.
- Coordinates, compiles and reports on the project status for all projects.
- Schedule meetings, captures notes and action items.
- Documents project issues as they arise, work with project team members to assign accountability for issues and monitor efforts toward resolution.
- Regularly assess the status of outstanding issues, expected resolution dates, and impact to overall schedule and budget.
- Communicate resolution delays to the project team. Work with the project team to provide alternative solutions and recommendations for resolution, including impact to project schedule.
- Business As Usual (BAU) and Operational Support:
- Supports day-to-day execution and maintenance of assigned products, benefits, and health programs across the commercial portfolio.
- Coordinates cross-functional activities required to implement product and benefit changes, ensuring alignment with timelines and operational readiness.
- Maintains product documentation, inventories, and reporting to support accurate and up-to-date product information.
- Serves as a central point of coordination for product/program-related requests, tracking intake, assignments, and deliverables.
- Supports lifecycle activities including product launches, enhancements, renewals, and retirements.
- Support go-to-market strategy, marketing and communications.
- Assists with operational readiness, validation activities, and identification of risks or issues impacting implementation.
- Ensures documentation, approvals, and materials are complete, organized, and aligned with governance and compliance requirements.
- Coordinates with internal stakeholders and external vendors to support ongoing operations and issue resolution.
- Maintains SharePoint sites, submits Workfront requests, IT Demands, reporting, updates dashboards.
- Identify and implement opportunities for process improvements in operational workflows.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
- Bachelor's degree and two years of experience in supporting project managers, in the delivery of project administration, or program coordination work; or equivalent combination of education and experience.
- Effective communication skills, including verbal, written and presentation skills to present complex information and build positive interpersonal relationships with internal/external customers.
- Proven ability to work effectively both independently and in a team-based environment.
- Solid organizational skills including attention to detail and multi-tasking.
- Demonstrated willingness to be flexible and adaptable to changing priorities.
- Critical thinking skills
- Intermediate knowledge in Microsoft Office applications, includes Outlook, Word, PowerPoint, Visio, and Excel.
Skills Required
- Bachelor's degree and two years of experience in supporting project managers, in the delivery of project administration, or program coordination work
- Effective communication skills, including verbal, written and presentation skills
- Proven ability to work effectively both independently and in a team-based environment
- Solid organizational skills including attention to detail and multi-tasking
- Demonstrated willingness to be flexible and adaptable to changing priorities
- Critical thinking skills
- Intermediate knowledge in Microsoft Office applications, includes Outlook, Word, PowerPoint, Visio, and Excel
HMSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HMSA and has not been reviewed or approved by HMSA.
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Healthcare Strength — Medical and dental coverage are described as solid, with preventive services and select zero‑cost features adding value in recent plan years. Employer-sponsored plans can have affordable premiums in certain groups and broad access options.
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Retirement Support — A 401(k) with company match and potential discretionary contributions forms a strong component of total rewards. Retirement support complements the core medical and dental package.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure provide meaningful time‑off flexibility. Time‑away benefits scale with service length.
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The Company
What We Do
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii’s population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and support to help improve the health and well-being of our members and community.
