Program Coordinator II

Title: Program Coordinator II

Location: 3855 Centerview Drive, Suite 100, Chantilly, VA 20151

Reports to: Program Manager

Salary Range: $24.00 - $26.00 Per Hour

About The Fedcap Group

Founded in 1935, The Fedcap Group is a $425M global nonprofit organization focused on advancing economic well-being for individuals facing barriers to employment. Headquartered in New York City, Fedcap operates across 106 locations in 29 U.S. states, the U.K., Canada, and Australia serving nearly 332,000 people annually. Fedcap’s mission is to create opportunities for people facing barriers to achieve economic independence, dignity, and become contributing members of society. Through innovative programs, strategic partnerships, workforce development initiatives, and community-based services, Fedcap helps individuals build sustainable pathways to employment and long-term success.

Position Summary

As Program Coordinator you will be responsible for overseeing direct support professionals across Group Day, Group Supported Employment, and Community inclusion programs. You will ensure high-quality service delivery, regulatory compliance, and the development of person-centered individual service plans while fostering strong relationships with vendors, staff, and stakeholders.

Key Responsibilities

Training, Supervision & Mentoring

• Oversee scheduling, training, and compliance for program staff.
• Develop and implement task lists and activity schedules for Assistant Program Coordinators.
• Provide coaching, mentoring, and support to direct support staff on best practices, service delivery, and professional conduct.
• Ensure effective communication and collaboration between teams, managers, and service directors.

Individual Support & Rehabilitation

• Assess and address individual concerns, ensuring the involvement of appropriate support staff.
• Develop individualized rehabilitation goals for workforce acclimation and personal skills development.
• Conduct internal functional assessments and implement person-centered plans aligned with behavioral and therapeutic goals.
• Lead Person-Centered Planning (PCP) and Interdisciplinary Team (IDT) meetings, maintaining updated audit schedules and compliance documentation.

Program Development & Community Engagement

• Research, develop, and implement innovative program initiatives in collaboration with program teams.
• Support community education and outreach efforts to increase program awareness and engagement.

Compliance & Reporting

• Ensure adherence to Medicaid, Licensing, CARF, and other regulatory requirements.
• Conduct file audits to maintain accurate service records and ensure compliance with Human Rights, Health & Safety, and state licensure regulations.
• Prepare and maintain quarterly and annual reports, ensuring timely data collection and outcome tracking.
• Monitor direct support professionals' (DSPs) compliance with documentation, procedural, and policy requirements.

Qualifications

Experience & Skills

• Bachelor’s degree or coursework in human services, psychology, behavior management, or related field preferred, or equivalent work experience. High School diploma and/or GED required. 
• Minimum of three (3) years working with individuals with disabilities in vocational, residential, or recreational programs.
• Valid driver’s license with fewer than six points required.
• Customer service experience required.
• Three (3) years of experience working with Licensing, Medicaid, and CARF regulations preferred.
• Two (2) years of supervisory experience preferred.
• U.S. Citizenship preferred to meet federal clearance requirements for secure government facilities.
• Willingness to work at various program locations as needed.
• Disability Services & Regulations
  • Strong understanding of Medicaid, CARF, and state licensure requirements.
• Person-Centered Planning (PCP)
  • Knowledge of individual assessment, service planning, and behavioral supports.
• Program Development
  • Familiarity with employment readiness programs, community inclusion activities, and direct support training.

What Success Looks Like

• Training & Coaching
  • Ability to mentor and develop direct support staff, fostering professional growth and service excellence.
• Communication & Relationship-Building
  • Strong verbal and written communication skills for staff coordination, vendor collaboration, and family engagement.
• Problem-Solving & Decision-Making
  • Analytical thinking to address compliance issues, program challenges, and staff concerns.
• Organizational & Time Management
  • Ability to prioritize tasks, manage schedules, and meet deadlines across multiple service locations.
• Analytical Skills
  • Mental ability to read, write, calculate, reason, and analyze information.
• Adaptability & Leadership
  • Capacity to work in varied program locations, adjusting to organizational and service needs.
• Regulatory Compliance
  • Ability to interpret and enforce policies while maintaining service excellence.
• Cultural Competency
  • Sensitivity to diverse backgrounds, fostering inclusive and respectful service environments.

Benefits

• Health insurance (Medical, Dental, Vision)
• Paid time off (Vacation, Sick, Floating)
• Retirement plan 403(b)
• Flexible Spending Account (FSA)
• Commuter Benefits
• Life/Accident insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Employee Assistance Plan (EAP)

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. We are an EOE employer committed to diversity.