Program Coordinator Financial Aid

Compensation Type: SalariedCompensation: $51,701.00The Program Coordinator, Financial Aid supports the Assistant Director of Processing and the verification team with reviewing awards, updating attendance patterns, rescheduling and canceling federal financial aid, originating federal student loans, and certifying private student loans. Under supervision, the Program Coordinator develops program processes, policies, methods, and expected results within the parameters of established federal, state, college, or funding requirements. This position works closely with college partner staff to resolve issues on student accounts in a timely manner.

ESSENTIAL JOB FUNCTIONS

Financial Aid Processing and Coordination

• Coordinates and processes revision forms to adjust offered federal aid. Processes and reviews Parent PLUS loan applications, and awards eligible aid. Reviews, certifies, and sets disbursement amounts for private loans.
• Returns federal and private aid as needed.
• Ensures compliance with federal, state, and institutional policies and procedures regarding financial aid.
• Tracks and maintains records for operational financial aid data to inform strategic decisions, as well as supporting aid processing and disbursements in various areas as needed.
• Analyzes results and advises on developing and/or implementing program processes, policies, and methods.
• Reviews default, bankruptcy, and overpayment documents to resolve issues.
• Verifies student documentation compared to FAFSA data.
• Updates the FAFSA data using federal system.
• Resolves conflicting information according to federal regulations.
• Acts as Subject Matter Expert (SME) in financial aid.

Administrative

• Ensures compliance with federal and state regulations as well as institutional policies and procedures.
• Coordinates document imaging and preservation in accordance with federal and state regulations.
• Completes and maintains required documentation.
• Keeps accurate records.
• Maintains confidentiality of student files and other sensitive subject matter.
• Collects and maintains student contact for reporting purposes.
• Ensures all documents and data are entered appropriately in electronic processing systems and student records.

Building Partnerships

• Serves as a liaison to the College community and external contacts and responds to inquiries pertaining to financial aid and any required information on behalf of students.
• Organizes, coordinates, and responds to student inquiries escalated by campus partners, ensuring prompt and helpful responses.
• Answers basic inquiries from students and parents regarding financial aid.
• Assists students via email and/or phone to resolve issues pertaining to Financial Aid awarding and verification.
• Assists college partners, such as Student Central and the Telephone Information Center staff, to resolve issues on student accounts in a timely manner.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community

OTHER DUTIES & RESPONSIBILITIES

• Attends all required department meetings and training.
• Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.
• Hours may include working outside of a normal workweek schedule as needed to meet workload demands, including working in multiple locations.
• Provides assistance as needed during peak periods, including occasional evening and/or Saturday morning shifts.
• Schedule: Expected regular hours for this full-time position are M. T, W, Th, - 8:00 am - 5:00 pm, and F - 8:00 am - 4:30 pm

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• Bachelor’s Degree in a related field.
• Two (2) years of experience in education, customer service, or other related fields. *An appropriate combination of education, training, coursework and experience may qualify a candidate.

Full time

40

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

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