Program Coordinator/Director Soc. Services

Job title:              Director of Social Services

Reports to:         Program Director

FLSA Status:       Exempt / Full Time

Date Issued:      April 2021

POSITION SUMMARY:

The Social Services Director is responsible for supervision and staff development, program planning and development, and client services.

The essential functions of the job include, but are not limited to the duties listed in the job description.  

DUTIES AND RESPONSIBILITIES:

1. Responsible for providing orientation to casework staff (Caseworkers, Housing specialists, Residential Aides), and instruct staff on social services policies and procedures.
2. Supervises day to day operations and clinical staff
3. Provides Administrative and programmatic supervision to case management and residential aide staff.
4. Facilitates regular case conferences and conducts weekly staff meetings.
5. Completing Reports for DHS (SOTA, Quarterly and 5/6 reports)
6. Completing Monitoring Instrument CAP
7. Joining the 11 AM conference call with DHS
8. Assigns cases to case managers and schedules work according to priority.
9. Audits client records and ensures compliance with DHS and HPCDC, regulatory, funding agency requirements and guidelines.
10. Assesses, trading and coaches case managers, housing specialist and residential aides on work assignments and community resources.
11. Supervises and documents incident reporting and distributes related notices within 24 hours.
12. Reviews services plans, program notes, and other required client documentation to ensure comprehensiveness and compliance with HPCDC and regulatory agency requirements. Signs off on final documents prior to filing client charts.
13. Ensures housings documentations is completed in a timely manager for submission to housing providers.
14. Manages caseload in the absence of the Case Manager.
15. Prepares and submits required reports and statistics in a timely manner.
16. Prepares staff schedules and monitors payroll.
17. Supervises client databases to ensure accuracy of client information.
18. Evaluate staff work performance per agency policy and professional standards.
19. Review disciplinary actions and administer performance reviews for social services staff.
20. Develop staff training curriculum.
21. Is on call to address emergency needs on a 24-hour basis.

PROGRAM PLANNING AND DEVELOPMENT

1. Establishes service linkages with community resources, both public and private.
2. Develops tools and procedures to measure achievement and target goals.
3. Assess improvements in service delivery proves.        Identify, recommend and implement necessary changes with supervisor.
4. Work with Administrative team, to develop funding proposals for existing and new services.
5. Utilize and ensure compliance with the Quality Assurance program for Social Services.

CLIENT SERVICES

1. Work with IT team, ensure utilization and monitor client case tracking system.
2. Responsible for monitoring client statistics and ensuring timely delivery of reports to Program Director.
3. Responsible for the daily operation of client services and for developing a supportive environment for staff and consumers.
4. Recommends and develops policies and procedures to enhance social services program performance.

Employee may be required to carry out additional duties as assigned by Supervisor.

ADDITIONAL JOB FUNCTIONS:  

COMPETENCIES:

To perform the job successfully, an individual demonstrates the following competencies.

QUALIFICATIONS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily.   The requirements listed below are representative of the knowledge, skills, and / or ability required. 

1. Minimum Required Education & Experience:
   • Bachelor’s Degree in Social work or related field
   • Certification in First Aid, CPR
   • Strong written and verbal communication skills
   • Strong interpersonal skills and the ability to work independently or in a team setting
   • Strong team building and coaching skills and resourcefulness.
   • Strong computer skills
   • Experience with homeless and mentally ill population.

1. Preferred Education & Experience:
   • Masters degree in clinical field (MSW preferred.
   • 2 years related experience of clinical and supervisory experience.
   • Previous work experience with homeless population, MICA, or Veterans community
   • Foreign languages a plus

1. Computer Skills:
   • Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
2. Language skills:  

• Excellent verbal and written communication skills.  Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees.
• Bilingual is preferred