Department: Capstone Programs / Client Services
Employment Type: Part-Time (~20 hours per week)
Reports To: AVP Customer Success
The ideal candidate is a self-starter who thrives in an independent environment, brings both sales and project management sensibilities, and is energized by building partnerships and supporting learners in a fully online, asynchronous setting.
Key Responsibilities
• Develop and maintain an ongoing pipeline of prospective Project Leaders to ensure approximately 20 active projects are staffed annually.
• Conduct outreach and presentations to prospective Project Leaders, articulating the value of engaging with student capstone talent.
• Manage the full recruitment lifecycle from initial contact through project onboarding, ensuring a timely and positive experience for all Project Leaders.
• Maintain accurate records of outreach activity, pipeline status, and recruitment outcomes.
Project Design & Project Leader Support
• Guide Project Leaders in designing deliverables and milestones that students can meaningfully complete without direct faculty oversight.
• Provide ongoing support and coaching to Project Leaders throughout the project lifecycle, including check-ins, troubleshooting, and facilitation as needed.
• Help Project Leaders understand student context, including the asynchronous, self-directed nature of the academic program, to set realistic expectations.
• Develop onboarding resources and templates to streamline the process for new Project Leaders.
Software & Platform Enablement
• Provide ongoing technical guidance and troubleshooting support to ensure Project Leaders and students can navigate the platform effectively.
• Serve as a resource for students experiencing questions or challenges related to the software, project requirements, or program logistics.
• Identify and escalate recurring platform or process issues to appropriate internal stakeholders.
Client Engagement & Reporting
• Proactively communicate challenges, escalations, and resolutions to ensure client confidence and program continuity.
• Prepare and deliver periodic progress reports and summaries that demonstrate program outcomes and engagement metrics.
• Contribute to strategic discussions with the client around program growth, process improvements, and success benchmarks.
Student Support
• Foster a supportive, solution-oriented environment for students in a faculty-independent academic model.
• Escalate academic or programmatic concerns appropriately in alignment with institutional policies.
Qualifications
• Demonstrated success in a client-facing role, with the ability to build trust and manage expectations across diverse stakeholders.
• Strong organizational skills with the ability to manage multiple active projects and relationships simultaneously.
• Experience supporting or working within online, competency-based, or non-traditional educational environments strongly preferred.
• Comfort and proficiency with digital collaboration and project management tools; ability to learn and train others on new software quickly.
• Excellent written and verbal communication skills, with the ability to adapt style for industry professionals, students, and institutional clients.
• Ability to work independently with minimal supervision and maintain consistent progress toward defined goals.
• Bachelor’s degree; relevant experience may substitute.
About PeopleGrove
PeopleGrove empowers colleges and universities to deliver meaningful engagement and hands-on learning that drives measurable outcomes for students, alumni, programs, and institutions. From mentorship and career readiness to clinical placements and competency management, PeopleGrove helps institutions improve student preparedness, meet accreditation standards, and prove program effectiveness. The platform supports over 500 institutions and 750+ academic programs, including 98% of key clinical programs in the United States.
Learn how PeopleGrove is shaping the future through a comprehensive suite of solutions across the entire learner lifecycle– from student and alumni engagement to clinical experiential education, mentorship, and career readiness. Visit us at www.peoplegrove.com and follow us on LinkedIn.
Skills Required
- 3+ years of experience in outreach, sales, recruitment, or business development with project management
- Experience in a client-facing role
- Strong organizational skills
- Experience in online or competency-based education
- Proficiency with digital tools and ability to train others
- Excellent communication skills
- Ability to work independently
- Bachelor's degree or equivalent experience
What We Do
As higher education’s first Career Access Platform™, PeopleGrove is a smart career network that recommends Mentorship, Networking, Career Exploration, and the Job Connections that together effectively build the social capital learners need to succeed. Unlike other student success tools and alumni engagement software, PeopleGrove is lifelong career support that’s smart, personal, and helpful even to those without a network, experience, or clear starting point. Established in 2015, PeopleGrove set out to build the most helpful network ever created because we believe career fulfillment is a right every single person should have. To date, we've helped millions of learners on their career journeys: - 1+ million connections - 96% retention rate - 20+ million users - 60% of US News Top 100 Universities - 5/5 average rating from user interactions - 450+ customers served PeopleGrove is proudly part of The Riverside Company portfolio of companies. With their partnership, we are a transformational organization that prides itself on building an environment where curiosity is rewarded and the unknown is embraced. Places to go. People to be.
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