Program Coordinator (50496)

Position Summary:
Person in this position will be responsible for the day-to-day operations of the program. Essential Job Functions include those listed below. Other duties may be assigned as needed.

Essential Job Functions:
• Administrative supervision of MAI staff including Care coordinator, Health Educator and Outreach services providers.
• Monitor the adherence to the policies and procedures of the program;
• Conduct monthly quality assurance reviews of the case files to ensure compliance with program standards;
• Facilitate health education groups, family groups and assist clients of the program;
• Responsible for ensuring facility compliance with health, fire, safety and other regulatory standards;
• Mediate client issues that cannot be appropriately resolved at the program level;
• Ensure that the agency systems for collecting statistical data necessary for program evaluation, planning, justification and staff training are collected as required;
• Fill in for staff during times they may be unavailable due to illness, training, vacation etc.;
• Provide daily, weekly and monthly reports as requested;
• Assist and monitor data collection and statistical reporting and complete Quality Improvement reports as requested;
• Maintain relationships with referring and supporting agencies and represent the agency at various community meetings as requested;
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation; and
• Perform any other duties as assigned.

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Experience consisting of a minimum of three (3) years working in a substance abuse treatment program;
• One (1) year experience in supervision/management
• Must possess knowledge of chemical dependency, substance abuse and personality dynamics of the substance abuser;
• Ability to operate a computer and complete documents in Microsoft Word program formats with strong knowledge of Excel or the ability to learn.

• Ability to respond as needed to crisis situations in an efficient manner.
• Ability to work well in a team environment.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Professional appearance and demeanor.
• Must be sensitive to the populations served.
• Must be able to successfully obtain and maintain a criminal background clearance.
• Valid driver’s license and ability to obtain and maintain WestCare’ s vehicle insurance is required; and
• CPR Certification, First Aid Certification, and an annual Tuberculosis test.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE:

• Graduation from an accredited four-year college with a degree in Addiction Counseling, Criminal Justice, Social Work, Psychology or a related field is preferred and may be required for some programs.
  • Certification in drug and alcohol counseling, in good standing is required at time of hire

LICENSURE/CERTIFICATION:

• Not applicable for this position.

WORKING CONDITIONS:

• Work is primarily performed in an office setting; and
• Some outdoor activities may be required.

ESSENTIAL PHYSICAL AND MENTAL DEMANDS OF THE JOB:

The employee must be able to perform the following essential duties and activities with or without accommodation:

PHYSICAL DEMANDS:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 25 pounds.  Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files).  Requires the ability to defend oneself and clients in physically abusive situations using approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word.  Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues.  However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

MENTAL DEMANDS:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels to exchange ideas, information, instructions, and opinions. 
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations using approved mental/verbal de-escalation techniques.