Program & Community Manager (Coaching Operations + Social Media Support)

Program & Community Manager (Coaching Operations + Social Media Support)

Role Overview:

We are seeking a proactive, intuitive, and systems-oriented Program & Community Manager to support a high-performance coaching business serving ambitious, faith-driven women.

This is not a traditional administrative role. The ideal candidate will function as a collaborative team member,  someone who takes initiative, thinks strategically, and confidently contributes ideas. You will serve as the bridge between the Coach and clients, ensuring seamless program delivery, client engagement, and internal community excellence.

This role combines:

• Coaching program management
  
• Client onboarding & support
  
• Internal community coordination
  
• Email marketing setup
  
• Limited outward-facing social media posting
  

The right candidate thrives in dynamic environments where priorities may shift based on client needs and program flow.

Scope of Work:

1. Coaching Program & Client Management
   

• Coordinate and manage coaching program logistics
  
• Set up Zoom calls and manage session technical details
  
• Attend selected coaching calls to observe client needs and provide follow-up support
  
• Onboard new clients into programs and cohorts
  
• Review applications alongside the Coach
  
• Send confirmation and onboarding emails
  
• Track client participation and engagement
  
• Proactively follow up with inactive or disengaged clients
  
• Provide high-touch, intuitive support to high-achieving women
  
• Ensure clients receive required resources, links, and materials
  

1. Community Management (Internal)
   

• Post reminders for sessions and deadlines
  
• Engage clients inside the private community
  
• Track completion of assignments
  
• Monitor participation and initiate supportive check-ins
  
• Support cohort management from intake through completion
  

1. Email Marketing & Automation
   

• Schedule and manage email campaigns using provided direction
  
• Set up email sequences
  
• Ensure campaigns are delivered correctly and on time
  

1. Social Media Support (Outward Facing)
   

• Schedule and post content created by the Coach
  
• Support light engagement as directed
  
• Maintain posting consistency
  

1. Systems & Process Improvement
   

• Recommend tools and automation improvements
  
• Leverage AI tools to improve efficiency
  
• Help build scalable systems for program operations
  
• Think strategically and suggest better workflows
  

Ideal Candidate Profile:

• Has worked with coaches, thought leaders, or personal brands
  
• Understands the difference between coaching and traditional consulting environments
  
• Is proactive and takes ownership
  
• Thinks critically and confidently challenges ideas constructively
  
• Is intuitive and responsive to evolving client needs
  
• Is collaborative, not task-dependent
  
• Is technologically savvy and loves systems
  
• Is comfortable working with high-achieving women
  
• Has strong emotional intelligence
  

Faith Requirement (Preferred):

• Christian with an active faith
  
• Comfortable working in a faith-centered coaching environment
  
• Understands Christian-based language and community culture
  

Required Tools & Platforms:

Experience with (or ability to quickly learn):

• Calendly (client scheduling)
  
• Flodesk (email marketing)
  
• Interact Quiz (client assessments)
  
• Zoom
  
• Google Workspace
  
• Canva
  
• Instagram
  
• Facebook
  
• LinkedIn
  
• AI tools for productivity and automation
  
• Strong AI literacy is highly preferred.
  

Shifts & Hours:

• Starting with a minimum of 10 hours per week; semi-flexible schedule
  
• Must be available during Mountain Time (MT) for key live sessions and onboarding calls
  
• Other tasks may be completed flexibly
  
• Target Start Date: Second week of March
  
•  Onboarding needed prior to end-of-March program launch
  

•  Backup Coverage
  

•  In the event of extended leave, backup support should be available to ensure business continuity.
  

•  Work Style Expectations
  

•  This role is for someone who wants to be a true team member, not just a task executor. Someone who can
  

•  Think independently
  

•  Offer strategic suggestions
  

•  Communicate openly
  

•  Take initiative without waiting for step-by-step instructions
  

•  Operate with ownership and professionalism